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~isPartOf:"Cornell hospitality quarterly : CQ"
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Gastronomie
16
Restaurant industry
16
Consumer behaviour
7
Konsumentenverhalten
7
Gastgewerbe
5
Hospitality industry
5
American
4
Amerikanisch
4
Dienstleistungsqualität
4
Franchising
4
Service quality
4
Beziehungsmarketing
3
Customer satisfaction
3
Ethnic group
3
Ethnische Gruppe
3
Hospital
3
Krankenhaus
3
Kundenzufriedenheit
3
Relationship marketing
3
South Korea
3
Südkorea
3
restaurants
3
CSR
2
Competitive strategy
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Credibility
2
Glaubwürdigkeit
2
Human Resource Management
2
Personalmanagement
2
Wettbewerbsstrategie
2
food and food service
2
hospitality industry
2
service quality
2
Advertising
1
Advertising effects
1
Airline
1
Beschwerdemanagement
1
Betriebliche Finanzwirtschaft
1
Betriebliches Informationssystem
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20
Case study
3
Fallstudie
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English
20
Author
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Mattila, Anna S.
4
Enz, Cathy A.
2
Khan, Mahmood A.
2
Klonowski, Darek
2
Ko, Jae-Youn
2
Lee, Kyuho
2
Linton, Daniel
2
Power, Jacqueline L.
2
Anderson, Chris K.
1
Baker, Melissa A.
1
Borchgrevink, Carl P.
1
Brauer, Jonathan R.
1
Brewster, Zachary W.
1
Cheng, Ming
1
Choi, Sungwoo
1
Combs, Jim
1
Dass, Mayukh
1
Gao, Yixing
1
Hall, Todd
1
Johnson, Mark
1
Kacmar, K. Michele
1
Kim, Kawon
1
Kim, Kyungmin
1
Kim, Min Chung
1
Kim, Yonghee
1
Kimes, Sheryl E.
1
Kumar, Piyush
1
Ling, Qian
1
Liu, Fang
1
Liu, Qing
1
Malinvisa Sakdiyakorn
1
Norvell, Tim
1
Park, Sanghee
1
Sturman, Michael C.
1
Susskind, Alex
1
Ukhov, Andrey
1
Verma, Rohit
1
Walanchalee Wattanacharoensil
1
Wu, Luorong
1
Wu, Xiaoyi
1
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Cornell hospitality quarterly : CQ
International journal of hospitality management
803
International journal of contemporary hospitality management
374
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
165
Journal of hospitality marketing & management
146
Tourism management : research, policies, practice
116
Tourism economics : the business and finance of tourism and recreation
77
Journal of hospitality and tourism insights
61
Journal of travel and tourism marketing
61
Tourism management perspectives : TMP
57
The service industries journal
53
The Cornell hospitality quarterly
41
Journal of business research : JBR
40
NBER working paper series
40
Tourism and hospitality research : THR
37
Journal of retailing and consumer services
36
Working paper / National Bureau of Economic Research, Inc.
31
International Journal of Contemporary Hospitality Management
30
Tourism and hospitality research : the surrey quarterly review
29
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
NBER Working Paper
27
Journal of revenue and pricing management
25
Sustainable hospitality and tourism as motors for development : case studies from developing regions of the world
25
Advances in hospitality and leisure
21
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
21
The Cornell School of hotel administration handbook of applied hospitality strategy
21
Wirtschaft und Statistik : WISTA
21
Service business
20
SpringerLink / Bücher
20
Cogent business & management
19
Advances in hospitality, tourism, and the services industry (AHTSI) book series
18
Applied economics
18
Springer eBook Collection
18
Administrative Sciences : open access journal
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
Food and wine events in Europe : a stakeholder approach
15
Handbook of hospitality human resources management
15
Hospitality management in Ireland : theory and practice
15
International journal of revenue management : IJRM
15
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ECONIS (ZBW)
20
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1
Corporate social responsibility and equity-holder risk in the hospitality industry
Kim, Yonghee
;
Kim, Min Chung
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10011638556
Saved in:
2
The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Susskind, Alex
;
Kacmar, K. Michele
;
Borchgrevink, Carl P.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 390-396
Persistent link: https://www.econbiz.de/10011943079
Saved in:
3
The impact of customer loyalty and
restaurant
sanitation grades on revisit intention and the importance of narrative information : the case of New York
restaurant
sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
4
Restaurant
tipping and discrimination : exploring the implications of automatic gratuities
Hall, Todd
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 296-303
Persistent link: https://www.econbiz.de/10011912844
Saved in:
5
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
6
The impacts of service provider name, ethnicity, and menu information on perceived authenticity and behaviors
Kim, Kawon
;
Baker, Melissa A.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
3
,
pp. 312-318
Persistent link: https://www.econbiz.de/10011736848
Saved in:
7
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
8
An end user perspective : the impact of FSMA on restaurants
Johnson, Mark
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
1
,
pp. 85-92
Persistent link: https://www.econbiz.de/10011925203
Saved in:
9
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
10
Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Brewster, Zachary W.
;
Brauer, Jonathan R.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 190-202
Persistent link: https://www.econbiz.de/10011730769
Saved in:
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