The relationship of service providers’ perceptions of service climate to guest satisfaction, return intentions, and firm performance
Alex M. Susskind, K. Michele Kacmar, and Carl P. Borchgrevink
| Year of publication: |
November 2018
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| Authors: | Susskind, Alex ; Kacmar, K. Michele ; Borchgrevink, Carl P. |
| Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 59.2018, 4, p. 390-396
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| Subject: | food and food service | restaurant management | operations management | customer satisfaction | firm performance | return intentions | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965518777215 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011943079