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~isPartOf:"Die Bank"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
~subject:"Marketing"
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Kundenzufriedenheit
Marketing
Beziehungsmarketing
408
Relationship marketing
408
Kundenmanagement
142
Deutschland
118
Germany
118
Consumer behaviour
111
Konsumentenverhalten
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Customer satisfaction
73
Dienstleistungsqualität
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49
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47
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40
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29
Kundenwert
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Marketingmanagement
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Customer value
24
Complaint management
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Lieferantenmanagement
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Supplier relationship management
23
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Social web
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Fink, Klaus-J.
4
Han, Heesup
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Alnawas, Ibrahim
2
Bilgihan, Anil
2
Gursoy, Dogan
2
Kim, Soyeon
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Stauss, Bernd
2
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2
Abu Farha, Allam K.
1
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1
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1
Al Khateeb, Amr
1
Albayrak, Tahir
1
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1
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1
Arndt, Oliver
1
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1
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1
Ballester, Estefania
1
Baloglu, Seyhmus
1
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1
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1
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1
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1
Chen McCain, Shiang-Lih
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
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Die Bank
International journal of contemporary hospitality management
SpringerLink / Bücher
Journal of retailing and consumer services
257
Journal of business research : JBR
155
International journal of hospitality management
137
The journal of services marketing
110
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
51
Cogent business & management
50
Journal of service research : JSR
44
Journal of strategic marketing
43
Services marketing quarterly
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Service business
42
The journal of business & industrial marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
Marketing intelligence & planning
23
International journal of quality and service sciences
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
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ECONIS (ZBW)
99
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1
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
2
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
3
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
4
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
5
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
6
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
9
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
10
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
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