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~isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Callcenter"
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Callcenter
Customer service
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Kundenservice
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Germany
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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2002-2005
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Kluge, Annette
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Stube, Jürgen
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Management science : journal of the Institute for Operations Research and the Management Sciences
Academy of Management journal : AMJ
3
Harvard-Business-Manager : das Wissen der Besten
3
Manufacturing & service operations management : M & SOM
3
SpringerLink / Bücher
3
Faculty & research / Insead : working paper series
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International journal of services and operations management
2
Technology mediated service encounters
2
The journal of services marketing
2
Advances in industrial and labor relations
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Anwendungen - Probleme - Wissen
1
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business research quarterly : BRQ
1
Call Center für kleine und mittlere Unternehmen : Erfolgsfaktor im regionalen und überregionalen Wettbewerb; Reader zur Tagung in Flensburg am 15. März 2000
1
Computational techniques for banking and risk management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Employee voice at work
1
Europäische Hochschulschriften / 5
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Europäisches Wirtschafts- und Steuerrecht / Beilage : EWS
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Harvard business review : HBR
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Identitätsbasierte Luxusmarkenführung : Grundlagen - Strategien - Controlling
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Innovations in SMEs and conducting e-business : technologies, trends and solutions
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Innovative Wirtschaftskommunikation : interdisziplinäre Problemlösungen für die Wirtschaft
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International journal of business excellence
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
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1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of services technology and management
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Journal of service management
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Arbeitsgestaltung in Service Centern
Kluge, Annette
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 55-65)
.
2008
Persistent link: https://www.econbiz.de/10003598311
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2
Das Service Center der Zukunft : Raumkultur, Raumstruktur, Raumkonditionierung
Stube, Jürgen
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 67-78)
.
2008
Persistent link: https://www.econbiz.de/10003598313
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