//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
524
Service quality
524
Customer satisfaction
257
Kundenzufriedenheit
257
Consumer behaviour
226
Konsumentenverhalten
226
Beziehungsmarketing
160
Relationship marketing
160
Hotel industry
130
Hotellerie
130
Gastronomie
107
Restaurant industry
107
Customer service
84
Kundenservice
84
Emotion
57
Hospital
57
Krankenhaus
57
Beschwerdemanagement
52
Complaint management
52
Dienstleistungssektor
46
Service industry
46
Gastgewerbe
42
Hospitality industry
42
Arbeitszufriedenheit
39
Job satisfaction
39
Arbeitsverhalten
38
Dienstleistung
38
Services
38
Work behaviour
38
Satisfaction
36
Quality management
30
Qualitätsmanagement
30
Tourism employees
30
Tourismusberufe
30
Robot
29
Roboter
29
USA
27
United States
27
Viral marketing
27
Virales Marketing
27
more ...
less ...
Online availability
All
Undetermined
329
Free
6
Type of publication
All
Article
519
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
495
Aufsatz in Zeitschrift
495
Aufsatz im Buch
27
Book section
27
Collection of articles of several authors
4
Sammelwerk
4
Aufsatzsammlung
2
Conference proceedings
2
Konferenzschrift
2
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
497
German
27
Author
All
Han, Heesup
11
Mattila, Anna S.
11
Guchait, Priyanko
9
Jang, Soocheong
9
Edvardsson, Bo
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Line, Nathaniel D.
6
Lu, Lu
6
So, Kevin Kam Fung
6
Bruhn, Manfred
5
King, Ceridwyn
5
Madera, Juan M.
5
McColl-Kennedy, Janet R.
5
Prentice, Catherine
5
Qu, Hailin
5
Sparks, Beverley
5
Stauss, Bernd
5
Witell, Lars
5
Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Fisk, Raymond P.
4
Hanks, Lydia
4
Kim, Woo Gon
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Pizam, Abraham
4
Torres, Edwin N.
4
Wang, Xingyu
4
Wu, Luorong
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Gustafsson, Anders
3
He, Zeya
3
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
International journal of hospitality management
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
524
Showing
1
-
10
of
524
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
8
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
9
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
10
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->