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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Service business"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~type:"article"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
227
Service quality
225
Kundenzufriedenheit
106
Customer satisfaction
105
Beziehungsmarketing
86
Relationship marketing
84
Consumer behaviour
69
Konsumentenverhalten
69
Dienstleistungssektor
40
Service industry
40
Customer service
38
Kundenservice
38
Services
31
Dienstleistung
29
Beschwerdemanagement
26
Complaint management
26
Customer integration
23
Kundenintegration
23
Quality management
23
Qualitätsmanagement
23
Gesundheitswesen
20
Health care system
20
Betriebliche Wertschöpfung
17
Value creation
17
Satisfaction
16
Health care
15
Gesundheitsversorgung
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Einzelhandel
13
Emotion
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Lieferantenmanagement
13
Retail trade
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Robot
13
Roboter
13
Supplier relationship management
13
Theorie
13
Theory
13
Service recovery
12
Viral marketing
12
Virales Marketing
12
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Edvardsson, Bo
6
Le Nguyen Hau
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Lee, Donhee
5
Pham Ngoc Thuy
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Witell, Lars
5
Bruhn, Manfred
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Fisk, Raymond P.
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Gustafsson, Anders
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Jeng, Don Jyh-Fu
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Mahr, Dominik
3
Odekerken-Schröder, Gaby
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Riel, Allard C. R. van
3
Stauss, Bernd
3
Tronvoll, Bård
3
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2
Brown, Stephen Walter
2
Chang, Hsin Hsin
2
Chase, Richard B.
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Davoud Nikbin
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Ishak Ismail
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2
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2
Lee, Chia-chi
2
Lee, Sang M.
2
Leroi-Werelds, Sara
2
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Service business
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
401
Journal of retailing and consumer services
330
The service industries journal
285
Journal of business research : JBR
251
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
The journal of services marketing
209
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
91
Quality management journal : QMJ
89
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Journal of health economics
75
Managing service quality : MSQ ; an international journal
75
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
The international journal of bank marketing : IJBM
58
Journal of service research
57
Journal of health organization and management
55
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ECONIS (ZBW)
225
OLC EcoSci
2
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227
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
5
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
8
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
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