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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistungsmarketing"
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Arbeitszufriedenheit
Dienstleistungsmarketing
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
33
Konsumentenverhalten
33
Customer service
29
Kundenservice
29
Dienstleistung
26
Dienstleistungssektor
26
Service industry
26
Services
26
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
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Health care system
13
Theorie
13
Theory
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Value creation
13
Dienstleistungsmanagement
11
Quality management
11
Qualitätsmanagement
11
Service management
11
Customer experience
10
Health care
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Gesundheitsversorgung
9
Services marketing
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Job satisfaction
7
Service innovation
7
Arbeitsverhalten
6
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
34
Journal of retailing and consumer services
21
Services marketing quarterly
21
The journal of services marketing
19
International journal of contemporary hospitality management
16
Journal of business research : JBR
13
The service industries journal
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Journal of service research : JSR
9
Health care management review : HCM review
8
International journal of quality and service sciences
8
Journal of hospitality marketing & management
8
European journal of marketing : EJM
7
International journal of services and operations management : IJSOM
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of air transport management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service theory and practice : JSTP
6
Journal of travel and tourism marketing
6
Service business
6
The international journal of bank marketing : IJBM
6
Asia Pacific journal of marketing and logistics
5
European journal of marketing
5
International journal of business excellence
5
Journal of service research
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Tourism management : research, policies, practice
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Marketing intelligence & planning
4
South Asian journal of management : SAJM
4
The Cornell hospitality quarterly
4
The international journal of human resource management
4
The journal of business & industrial marketing
4
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
3
Basler Schriften zum Marketing
3
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ECONIS (ZBW)
16
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1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
4
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
7
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
8
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
9
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
10
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
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