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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Arbeitszufriedenheit"
~subject:"Service industry"
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Arbeitszufriedenheit
Service industry
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
33
Konsumentenverhalten
33
Customer service
29
Kundenservice
29
Dienstleistung
26
Dienstleistungssektor
26
Services
26
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Theorie
13
Theory
13
Value creation
13
Dienstleistungsmanagement
11
Quality management
11
Qualitätsmanagement
11
Service management
11
Customer experience
10
Health care
10
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Services marketing
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Job satisfaction
7
Service innovation
7
Arbeitsverhalten
6
Einzelhandel
6
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McColl-Kennedy, Janet R.
3
Chase, Richard B.
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Edvardsson, Bo
2
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Jaakkola, Elina
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2
Odekerken-Schröder, Gaby
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Parasuraman, A.
2
Sharma, Piyush
2
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2
Andreassen, Tor Wallin
1
Batat, Wided
1
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1
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1
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1
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1
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Haapasalo, Harri
1
Hammedi, Wafa
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Hancer, Murat
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1
Harkonen, Janne
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
52
The journal of services marketing
48
Journal of retailing and consumer services
38
The service industries journal
38
Journal of business research : JBR
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Services marketing quarterly
24
Journal of service research : JSR
21
International journal of contemporary hospitality management
19
Journal of service research
19
Service business
19
Industrial marketing management : the international journal for industrial and high-tech firms
15
International journal of production economics
15
International journal of quality and service sciences
15
Journal of service theory and practice : JSTP
13
International journal of quality & reliability management
12
International journal of services and operations management
12
Journal of the Academy of Marketing Science
11
European journal of operational research : EJOR
10
International journal of services and operations management : IJSOM
10
Journal of air transport management
10
Journal of hospitality marketing & management
10
Health care management review : HCM review
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
International journal of business excellence
8
The TQM journal : the international review of organizational improvement
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of marketing
7
Journal of strategic marketing
7
Managing service quality : MSQ ; an international journal
7
Psychology & marketing
7
Total quality management & business excellence
7
Asia Pacific journal of marketing and logistics
6
European journal of marketing
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism management : research, policies, practice
6
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ECONIS (ZBW)
30
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
9
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
10
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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