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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Job satisfaction"
~subject:"Service innovation"
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Search: "Dienstleistungsqualität"
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Job satisfaction
Service innovation
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
33
Konsumentenverhalten
33
Customer service
29
Kundenservice
29
Dienstleistung
26
Dienstleistungssektor
26
Service industry
26
Services
26
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
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Health care system
13
Theorie
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Theory
13
Value creation
13
Dienstleistungsmanagement
11
Quality management
11
Qualitätsmanagement
11
Service management
11
Customer experience
10
Health care
10
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Services marketing
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
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6
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McColl-Kennedy, Janet R.
2
Andreassen, Tor Wallin
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Beltagui, Ahmad
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Bolton, Ruth N.
1
Brengman, Malaika
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Candi, Marina
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Chase, Richard B.
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Dasu, Sriram
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1
Frimpong, Kwabena
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Fuglsang, Lars
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Gauquier, Laurens de
1
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Gustafsson, Anders
1
Hancer, Murat
1
Handrich, Matthias
1
Heidenreich, Sven
1
Heskett, James L.
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Kepes, Sven
1
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Kingshott, Russel P. J.
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Leon, Matthew
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Sharma, Piyush
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Sirianni, Nancy J.
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
35
Journal of retailing and consumer services
16
The journal of services marketing
16
Journal of business research : JBR
14
The service industries journal
12
International journal of contemporary hospitality management
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Health care management review : HCM review
8
International journal of quality and service sciences
7
Services marketing quarterly
7
Journal of hospitality marketing & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of services and operations management : IJSOM
5
Journal of air transport management
5
Journal of service research : JSR
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Marketing intelligence & planning
5
Service business
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
International journal of business excellence
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Public management review
4
Cogent business & management
3
European journal of marketing : EJM
3
Health marketing quarterly
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International review on public and non-profit marketing
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of business ethics : JOBE
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice
3
Journal of strategic marketing
3
Quality management journal : QMJ
3
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1
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
8
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
9
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
10
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
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