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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Service innovation"
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Service innovation
Dienstleistungsqualität
121
Service quality
121
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
33
Konsumentenverhalten
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Customer service
28
Kundenservice
28
Dienstleistungssektor
26
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
The journal of services marketing
6
Journal of business research : JBR
5
Public management review
4
International journal of hospitality management
3
The service industries journal
3
Health marketing quarterly
2
Information systems and e-business management : ISeB
2
Informationsmanagement und Computer Aided Team
2
International journal of services technology and management
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
SpringerLink / Bücher
2
The TQM journal : the international review of organizational improvement
2
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management journal : AMJ
1
Benchmarking : an international journal
1
Business & information systems engineering
1
Chinese management studies
1
Driving service productivity : value-creation through innovation
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European review of service economics and management
1
Global business and organizational excellence : a review of research & best practices
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Integrated Series in Information Systems
1
Integrated series in information systems : ISIS
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of manufacturing technology and management
1
International journal of procurement management
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of quality innovation
1
International journal of services, economics and management
1
International marketing review
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of business ethics : JOBE
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Journal of marketing communications
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ECONIS (ZBW)
7
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1
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
2
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
5
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
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