//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen"
~isPartOf:"Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
20
Service quality
20
Theorie
11
Theory
11
Consumer behaviour
6
Konsumentenverhalten
6
Quality management
6
Qualitätsmanagement
6
Beziehungsmarketing
5
Relationship marketing
5
Bundling strategy
4
Leistungsbündel
4
Customer service
3
Dienstleistungsmarketing
3
Dienstleistungssektor
3
Kundenservice
3
Service industry
3
Services marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Airport
1
Arbeitszufriedenheit
1
Automation
1
Automatisierung
1
Betriebliche Kennzahl
1
Betriebliches Bildungsmanagement
1
Bewertung
1
Communication
1
Cost-benefit analysis
1
Customer analysis
1
Customer satisfaction
1
Dienstleistung
1
E-commerce
1
Economic effectiveness
1
Economies of scope
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Electronic money
1
Elektronisches Geld
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Aufsatz im Buch
20
Book section
20
Conference paper
5
Konferenzbeitrag
5
Case study
1
Fallstudie
1
Language
All
German
15
English
5
Author
All
Bruhn, Manfred
3
Bertram, Matthias
2
Stauss, Bernd
2
Alexandra, M. O.
1
Alif, M. Gunawan
1
Ariyanti, M.
1
Bergen, Marco van
1
Birkelbach, Ralf
1
Blümelhuber, Christian
1
Bretzke, Wolf-Rüdiger
1
Dauben, Stephan A.
1
Dücker, Michael
1
Fettke, Peter
1
Geni, S. L.
1
Gräßle, Marc
1
Hasana, S. A.
1
Indrawati
1
Korflesch, Harald F. O. von
1
Kusdinar, P.
1
Kutsch, Horst
1
Loos, Peter
1
Meffert, Heribert
1
Meyer, Anton
1
Michel, Stefan
1
Pfeiffer, Markus
1
Pillai, S. K. B.
1
Sandyopasana, T. N.
1
Schulze, Henning S.
1
Sitorus, P. M. T.
1
Syafrizal, S.
1
Wingender, Michael
1
more ...
less ...
Published in...
All
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Industrial marketing management : the international journal for industrial and high-tech firms
58
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of e-service quality on the data package buying experience in Telkomsel
Kusdinar, P.
;
Ariyanti, M.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 27-30)
.
2020
Persistent link: https://www.econbiz.de/10012224745
Saved in:
2
Users' continuance intention toward hospitality service applications
Indrawati
;
Hasana, S. A.
;
Pillai, S. K. B.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 76-80)
.
2020
Persistent link: https://www.econbiz.de/10012224780
Saved in:
3
Influence of perceived quality of mobile payment application towards loyalty
Sandyopasana, T. N.
;
Alif, M. Gunawan
- In:
Understanding digital industry : proceedings of the …
,
(pp. 163-167)
.
2020
Persistent link: https://www.econbiz.de/10012226340
Saved in:
4
Analysis of customer intention in adopting automated parcel station services
Sitorus, P. M. T.
;
Alexandra, M. O.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 172-175)
.
2020
Persistent link: https://www.econbiz.de/10012226342
Saved in:
5
The link of e-servqual & perceived justice of e-recovery to satisfaction & loyalty
Syafrizal, S.
;
Geni, S. L.
- In:
Understanding digital industry : proceedings of the …
,
(pp. 316-319)
.
2020
Persistent link: https://www.econbiz.de/10012226548
Saved in:
6
Entwicklung eines Dienstleistungsproduktivitätsmessmodells (DLPMM) am Beispiel von B2B Software-Customizing : Entwicklung einer Kennzahl für die Dienstleistungsproduktivität auf Ba...
Kutsch, Horst
;
Bertram, Matthias
;
Korflesch, Harald F. …
- In:
Produktivität von Customization Services : Messung, …
,
(pp. 153-179)
.
2014
Persistent link: https://www.econbiz.de/10010412821
Saved in:
7
Induktive Entwicklung von multiperspektivischen Referenzmodellen für Dienstleistungsprozesse : eine Betrachtung anhand zweier Fallstudien
Gräßle, Marc
;
Fettke, Peter
;
Loos, Peter
- In:
Produktivität von Customization Services : Messung, …
,
(pp. 127-152)
.
2014
Persistent link: https://www.econbiz.de/10010412827
Saved in:
8
Dienstleistungsproduktivität : Stand der Forschung und Anwendung in Unternehmen
Dücker, Michael
- In:
Produktivität von Customization Services : Messung, …
,
(pp. 93-125)
.
2014
Persistent link: https://www.econbiz.de/10010412830
Saved in:
9
Evaluation produktiver Dienstleistungen : Anforderungen an Instrumente zur Messung von Dienstleistungsproduktivität
Wingender, Michael
;
Bergen, Marco van
;
Bertram, Matthias
- In:
Produktivität von Customization Services : Messung, …
,
(pp. 61-92)
.
2014
Persistent link: https://www.econbiz.de/10010412831
Saved in:
10
Qualitätssicherung im Dienstleistungsmarketing - eine Einführung in die theoretischen und praktischen Probleme
Bruhn, Manfred
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 21-48)
.
2000
Persistent link: https://www.econbiz.de/10001470225
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->