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~isPartOf:"Discussion paper / Centre for Economic Policy Research"
~isPartOf:"Industrial relations journal"
~isPartOf:"Information systems research : ISR"
~source:"econis"
~subject:"Arbeitskräfte"
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Arbeitskräfte
Call centre
8
Callcenter
8
Workforce
5
Arbeitsproduktivität
2
Gewerkschaftsmitgliedschaft
2
Großbritannien
2
India
2
Indien
2
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2008-2010
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Arbeitsbeziehungen
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Association of Call Centre Workers ACCW
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Auslandsverlagerung
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Mertins, Vanessa
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1
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Discussion paper / Centre for Economic Policy Research
Industrial relations journal
Information systems research : ISR
Internationale Wirtschaftspartner
2
Journal of vocational behavior
2
Managing service quality : MSQ ; an international journal
2
American economic journal : a journal of the American Economic Association
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
CESifo Working Paper Series
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CESifo working papers
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Examining job satisfaction : causes, outcomes, and comparative differences
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Global journal of business management : GJBM
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International employment relations review
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International journal of Indian culture and business management
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International journal of contemporary hospitality management
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International journal of human resources development and management : IJHRDM
1
International journal of services technology and management : IJSTM
1
Living the information society in Asia
1
MPI Collective Goods Preprint
1
Omega : the international journal of management science
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Organizing and managing in the era of globalization
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Preprints of the Max Planck Institute for Research on Collective Goods
1
SA journal of human resource management : SAJHRM
1
SpringerLink / Bücher
1
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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ECONIS (ZBW)
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1
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
Persistent link: https://www.econbiz.de/10011817778
Saved in:
2
Beyond informality : effectiveness of a new actor for representing call centre workers in Turkey
Tartanoğlu, Şafak
- In:
Industrial relations journal
46
(
2015
)
5/6
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
Saved in:
3
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu
;
Charlwood, Andy
- In:
Industrial relations journal
45
(
2014
)
1
,
pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Saved in:
4
The learning curve of IT knowledge workers in a computing call center
Kim, Youngsoo
;
Krishnan, Ramayya
;
Argote, Linda
- In:
Information systems research : ISR
23
(
2012
)
3/2/2
,
pp. 887-902
Persistent link: https://www.econbiz.de/10009656998
Saved in:
5
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
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