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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Kundenzufriedenheit
Online retailing
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
78
Konsumentenverhalten
78
Einzelhandel
48
Retail trade
48
Customer satisfaction
37
Dienstleistungsqualität
25
Service quality
25
Customer service
15
Distribution channel
15
Kundenservice
15
Vertriebsweg
15
Online-Handel
14
Marketing management
13
Marketingmanagement
13
Brand management
12
E-commerce
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Electronic Commerce
12
Markenführung
12
Complaint management
11
Customer experience
9
Brand image
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Kundenbindungsprogramm
8
Loyalty program
8
Markenimage
8
Ladengestaltung
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Salespeople
7
Store design
7
Verkaufspersonal
7
Brand
6
Internet marketing
6
Lieferantenmanagement
6
Online-Marketing
6
Retailing
6
Supplier relationship management
6
Customer journey
5
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Cronin, J. J.
3
Evanschitzky, Heiner
3
Blut, Markus
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Calantone, Roger J.
2
Chen, Po-Ju
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Coleman, Linda
2
De Villiers, Rouxelle
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Gustafsson, Anders
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1
Algesheimer, René
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Anderson, Katrina
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Anshu, Kumari
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Baldus, Brian
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Bellini, Silvia
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Bijmolt, Tammo H. A.
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business and economics
Journal of retailing
Journal of retailing and consumer services
301
Journal of business research : JBR
185
International journal of hospitality management
148
The journal of services marketing
117
The service industries journal
75
Journal of hospitality marketing & management
70
Journal of travel and tourism marketing
63
International journal of contemporary hospitality management
57
Tourism management : research, policies, practice
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Cogent business & management
49
Journal of service research : JSR
47
Services marketing quarterly
46
Asia Pacific journal of marketing and logistics
45
Service business
45
Journal of strategic marketing
44
Journal of service management
42
Journal of the Academy of Marketing Science
41
Industrial marketing management : the international journal for industrial and high-tech firms
39
International journal of electronic customer relationship management : IJECRM
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
Psychology & marketing
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of service research
30
The international review of retail, distribution and consumer research
30
International journal of internet marketing and advertising : IJIMA
28
Journal of marketing
28
International journal of business information systems : IJBIS
27
International journal of retail & distribution management
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
SpringerLink / Bücher
26
European journal of marketing : EJM
25
Marketing intelligence & planning
25
Total quality management & business excellence
24
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ECONIS (ZBW)
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
3
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
4
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
5
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
6
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
7
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
8
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
9
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
10
Co-creation : interface for online affective experience and repurchase intention
Anshu, Kumari
;
Gaur, Loveleen
;
Gurmeet Singh
;
Singh, …
- In:
International journal of business and economics
20
(
2021
)
2
,
pp. 161-185
Persistent link: https://www.econbiz.de/10013184272
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