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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Salespeople"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Salespeople
Beziehungsmarketing
349
Relationship marketing
349
Consumer behaviour
150
Konsumentenverhalten
150
Customer satisfaction
57
Kundenzufriedenheit
57
Einzelhandel
54
Retail trade
54
Dienstleistungsqualität
40
Service quality
40
Brand management
36
Markenführung
36
Lieferantenmanagement
32
Marketing management
32
Marketingmanagement
32
Supplier relationship management
32
Brand image
26
Markenimage
26
Social Web
26
Social web
26
Customer integration
25
Kundenintegration
25
Customer value
24
Kundenwert
24
Internet marketing
22
Online-Marketing
22
E-commerce
20
Electronic Commerce
20
Complaint management
19
Distribution channel
19
Online retailing
19
Online-Handel
19
Verkaufspersonal
19
Vertriebsweg
19
Customer service
18
Kundenservice
18
USA
18
United States
18
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Zablah, Alex R.
3
Alavi, Sascha
2
Bolander, Willy
2
Brown, Tom
2
Buttle, Francis A.
2
Calantone, Roger J.
2
Homburg, Christian
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Hult, G. Tomas M.
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Schmitz, Christian
2
Wieseke, Jan
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Ahearne, Michael
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Andrews, Michelle
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Ang, Lawrence
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Bhattacharya, C. B.
1
Blazevic, Vera
1
Boichuk, Jeffrey P.
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Bolton, Lisa E.
1
Bornemann, Torsten
1
Brady, Michael K.
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Braun, Jakob
1
Cambra-Fierro, Jesus
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Chen, Lin
1
Chiang, Jeongwen
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Comprix, Joseph
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Cote, Joseph A.
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Cronin, J. J.
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Cummings, Krista Hill
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Dahl, Darren W.
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Deng, Xiaoyan
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Devezer, Berna
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Díaz Martín, Ana María
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Evanschitzky, Heiner
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Felix, Reto
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Fornell, Claes
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Fox, Gavin L.
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Franke, George R.
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of marketing
Journal of retailing
Journal of business research : JBR
59
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
44
The journal of personal selling & sales management : JPSSM
40
International journal of hospitality management
29
Journal of the Academy of Marketing Science
28
The journal of business & industrial marketing
25
The journal of services marketing
23
The service industries journal
22
Journal of personal selling & sales management
18
Journal of service research : JSR
18
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
12
Journal of service research
12
Service business
12
European journal of marketing : EJM
10
Marketing intelligence & planning
10
SpringerLink / Bücher
10
Business horizons
9
Psychology & marketing
9
Services marketing quarterly
9
Journal of strategic marketing
8
Marketing letters : a journal of research in marketing
8
International journal of retail & distribution management
7
Journal of business ethics : JOBE
7
Journal of business-to-business marketing
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
Gabler Edition Wissenschaft
6
International journal of production economics
6
International journal of services and operations management
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of service theory and practice
6
Cogent business & management
5
European journal of marketing
5
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ECONIS (ZBW)
38
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
7
Complaint publicization in social media
Golmohammadi, Alireza
;
Havakhor, Taha
;
Gauri, Dinesh Kumar
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012662135
Saved in:
8
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
9
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
10
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
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