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~isPartOf:"Electronic commerce research"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Beziehungsmarketing"
~subject:"Electronic Commerce"
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Search: subject:"Mobilfunk"
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Beziehungsmarketing
Electronic Commerce
Mobile communications
47
Mobilkommunikation
47
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
16
Service quality
16
Mobile Business
13
Mobile business
13
Customer satisfaction
12
Kundenzufriedenheit
12
Hotel industry
10
Hotellerie
10
Innovation adoption
10
Innovationsakzeptanz
10
Mobile application
10
Relationship marketing
10
Mobile Anwendung
9
Data protection
7
Data security
7
Datenschutz
7
Datensicherheit
7
Customer service
5
Emotion
5
Kundenservice
5
Beschwerdemanagement
4
Complaint management
4
Electronic money
4
Elektronisches Geld
4
Mobile payment
4
Arbeitszufriedenheit
3
Confidence
3
Internet
3
Job satisfaction
3
Malaysia
3
Mobile commerce
3
Mobile phone
3
Mobiltelefon
3
Vertrauen
3
Arbeitskräfte
2
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Article
11
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12
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12
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1
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English
12
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Affara, Israa B.
1
Akroush, Mamoun N.
1
Bai, Billy
1
Chan, Ping-Yu
1
Chong, Han-Xi
1
Chong, Kiwon
1
Chuah, Stephanie Hui-wen
1
Cui, Xuebin
1
Dawood, Shuhd A.
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Fu, Xiaoxiao
1
Hew, Teck-soon
1
Jang, Seongsoo
1
Jin, Fei
1
Jin, Huixia
1
Kambourakis, Georgios
1
Kim, Hyunsu
1
Lehto, Xinran Y.
1
Leong, Lai-ying
1
Lin, Binshan
1
Mihalik, Brian J.
1
Ooi, Keng-boon
1
Sharifi, Seyed Shahin
1
Shih, Ying-Wei
1
So, Kevin Kam Fung
1
Torres, Edwin N.
1
Tseng, Timmy H.
1
Wang, Wei Heng
1
Wang, Wei-Tsong
1
Wang, Yi-Shun
1
Yang, Gelan
1
Yang, Qin
1
Ye, Haobin
1
Yoo, Changjo
1
Zhang, Hanqin Qiu
1
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Published in...
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Electronic commerce research
International journal of hospitality management
International journal of services, economics and management
Journal of retailing and consumer services
22
SpringerLink / Bücher
17
Telecommunications policy : the international journal of digital economy, data sciences and new media
11
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
10
Business process management journal
9
International journal of electronic customer relationship management : IJECRM
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
7
Cogent business & management
6
Gabler Edition Wissenschaft
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Information systems research : ISR
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Springer eBook Collection / Business and Economics
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Asia Pacific journal of marketing and logistics
4
Communications in computer and information science
4
Electronic Business und Mobile Business : Ansätze, Konzepte und Geschäftsmodelle
4
Hamburger Schriften zur Marketingforschung
4
International journal of business information systems : IJBIS
4
International journal of services and operations management
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Mobile Commerce : Gewinnpotenziale einer stillen Revolution ; mit 13 Tabellen
4
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
4
Economics
3
Economics : digitale Ökonomie und struktureller Wandel
3
Erfolgsfaktoren des Mobile Marketing : [Strategien, Konzepte und Instrumente]
3
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
3
Handbook of research on mobile marketing management
3
Innovatives Markenmanagement
3
International journal of contemporary hospitality management
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of networking and virtual organisations : IJNVO
3
International journal of services technology and management
3
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ECONIS (ZBW)
12
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1
Unraveling mobile internet behavior through customer segmentation : a latent class analysis
Cui, Xuebin
;
Jin, Fei
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2379-2398
Persistent link: https://www.econbiz.de/10014418170
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
4
The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment
Jang, Seongsoo
;
Chong, Kiwon
;
Yoo, Changjo
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495082
Saved in:
5
A novel trust recommendation model for mobile social network based on user motivation
Yang, Gelan
;
Yang, Qin
;
Jin, Huixia
- In:
Electronic commerce research
21
(
2021
)
3
,
pp. 809-830
Persistent link: https://www.econbiz.de/10012698269
Saved in:
6
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
7
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
Saved in:
8
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
9
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
10
Special issue on advances in security and privacy for future mobile communications : part 2
Kambourakis, Georgios
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011284247
Saved in:
1
2
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