Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Year of publication: |
2015
|
---|---|
Authors: | Akroush, Mamoun N. ; Dawood, Shuhd A. ; Affara, Israa B. |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 7.2015, 1, p. 53-73
|
Subject: | service quality | SERVQUAL | customer satisfaction | customer loyalty | mobile service operators | Yemen | emerging markets | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Jemen |
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