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~isPartOf:"Electronic commerce research"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Online retailing
131
Online-Handel
131
E-commerce
96
Electronic Commerce
95
Consumer behaviour
73
Konsumentenverhalten
73
Internet marketing
22
Online-Marketing
22
Social Web
22
Social web
22
Beziehungsmarketing
15
Internet
15
Relationship marketing
15
Personalization
14
Viral marketing
14
Virales Marketing
14
Personalisierung
13
China
10
Einzelhandel
10
Retail trade
10
Data Mining
9
Data mining
9
Digital platform
9
Digitale Plattform
9
Distribution channel
9
Preismanagement
9
Pricing strategy
9
Vertriebsweg
9
Website
9
Cross-border e-commerce
8
Electronic commerce
8
Confidence
7
Innovation adoption
7
Innovationsakzeptanz
7
Vertrauen
7
Consumer behavior
6
Lieferkette
6
Supply chain
6
Computerspiel
5
Customer satisfaction
5
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English
5
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Aham-Anyanwu, Nnanyelugo
1
Che, Tong
1
Guo, Haiyan
1
Hartmann, Michael
1
Hua, Zhongsheng
1
Klein, Katharina
1
Koch, Christian
1
Li, Honglei
1
Luo, Xin
1
Martinez, Luis F.
1
Peng, Zeyu
1
Shi, Yuhan
1
Tevrizci, Cemal
1
Wang, Xiaorui
1
Zhang, Leyuan
1
Zhang, Renqian
1
Zhou, Ronggang
1
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Electronic commerce research
Journal of retailing and consumer services
79
International journal of electronic marketing and retailing : IJEMR
24
Journal of business research : JBR
19
Journal of internet commerce
19
Cogent business & management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of business information systems : IJBIS
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
Journal of strategic marketing
9
Journal of retailing
8
Psychology & marketing
8
The service industries journal
8
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Electronic commerce research and applications
6
Information systems and e-business management : ISeB
6
International journal of internet marketing and advertising : IJIMA
6
International journal of production economics
6
International journal of quality & reliability management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing management : MM
6
Service business
6
Administrative Sciences : open access journal
5
Electronic markets : the international journal on networked business
5
International journal of contemporary hospitality management
5
International journal of electronic business : IJEB
5
International journal of electronic commerce : IJEC
5
Journal of Asian finance, economics and business : JAFEB
5
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ECONIS (ZBW)
5
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1
Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector
Koch, Christian
;
Hartmann, Michael
- In:
Electronic commerce research
23
(
2023
)
3
,
pp. 1515-1538
Persistent link: https://www.econbiz.de/10014383044
Saved in:
2
The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina
;
Martinez, Luis F.
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
Saved in:
3
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
4
Characteristics of online group-buying website and consumers intention to revisit : the moderating effects of visit channels
Che, Tong
;
Peng, Zeyu
;
Hua, Zhongsheng
- In:
Electronic commerce research
16
(
2016
)
2
,
pp. 171-188
Persistent link: https://www.econbiz.de/10011527503
Saved in:
5
The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei
;
Aham-Anyanwu, Nnanyelugo
;
Tevrizci, Cemal
; …
- In:
Electronic commerce research
15
(
2015
)
4
,
pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
Saved in:
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