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~isPartOf:"Energy economics"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Söderlund, Magnus"
~subject:"Beziehungsmarketing"
~subject:"Luftverschmutzung"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
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Beziehungsmarketing
Luftverschmutzung
Customer satisfaction
12
Kundenzufriedenheit
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Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
4
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Söderlund, Magnus
Su, Bin
18
Prentice, Catherine
11
Ang, Beng-wah
10
Dong, Kangyin
9
Lombart, Cindy
9
Dong, Xiucheng
8
Wang, Qunwei
8
Park, Jungkun
7
Smyth, Russell
7
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6
Klaus, Philipp
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Louis, Didier
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Shahbaz, Muhammad
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Shuai, Shao
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5
Inekwe, John Nkwoma
5
Khan, Imran
5
Lin, Boqiang
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Shi, Xunpeng
5
Zhou, Peng
5
Awaworyi Churchill, Sefa
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Guan, Dabo
4
Han, Xiaoyun
4
Ivanovski, Kris
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Jiang, Xuemei
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Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Thaichon, Park
4
Wang, Zhaohua
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Zhang, ZhongXiang
4
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4
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Energy economics
Journal of retailing and consumer services
Journal of service management
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
1
The international review of retail, distribution and consumer research
1
The journal of consumer marketing
1
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ECONIS (ZBW)
4
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1
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
2
Loyalty program rewards and their impact on perceived justice, customer satisfaction, and repatronize intentions
Söderlund, Magnus
;
Colliander, Jonas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10011313602
Saved in:
3
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
4
When the customer has left the store : an examination of the potential for satisfaction rub-off effects and purchase versus no purchase implications
Söderlund, Magnus
;
Berg, Hanna
;
Ringbo, Joel
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 529-536
Persistent link: https://www.econbiz.de/10010388539
Saved in:
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