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~isPartOf:"EuroMed journal of business"
~isPartOf:"International journal of bank marketing"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dienstleistungsqualität
Switching behaviour
11
Wechselverhalten
11
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
7
Konsumentenverhalten
7
Kundenzufriedenheit
7
Service quality
5
B-to-B-Marketing
4
Business-to-business marketing
4
Lieferantenmanagement
4
Supplier relationship management
4
Customer value
3
Kundenwert
3
Switching costs
3
Bank
2
Customer loyalty
2
Mobile communications
2
Mobilkommunikation
2
customer loyalty
2
customer satisfaction
2
switching cost
2
1995-2008
1
Antecedents of behaviour
1
Betriebliche Wertschöpfung
1
Business-to-Business marketing
1
Confidence
1
Constraint
1
Corporate reputation
1
Critical switching incidents
1
Customer integration
1
Customer service
1
Customer social ties
1
Dedication
1
Firmenimage
1
India
1
Indien
1
Inter-organizational relationship
1
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6
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8
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8
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8
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English
8
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Anastasiou, Athanasios
1
Cobelli, Nicola
1
Confente, Ilenia
1
Daskou, Sofia
1
Georgiou, Maria
1
Gligor, David M.
1
Hassan, M. Kabir
1
Ji, Chen
1
Kataria, Sonia
1
Kumar, Vinod
1
Ma, Jianmei
1
Noman, Abu Hanifa Md.
1
Russo, Ivan
1
Samudro, Andreas
1
Shafei, Ingy
1
Shi, Wenhua
1
Siakalli, Michailina
1
Singh, Pratyancha
1
Susanti, Vonny
1
Tabaa, Hazem
1
Yang, Shuiqing
1
Zhao, Cong
1
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EuroMed journal of business
International journal of bank marketing
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
The journal of business & industrial marketing
Journal of business research : JBR
6
The service industries journal
6
Journal of retailing and consumer services
5
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
Journal of retailing
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service theory and practice : JSTP
2
Management research review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business
2
Services marketing quarterly
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of applied business research
2
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting research journal
1
Bangladesh journal of political economy
1
Business and Economic Research : BER
1
Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
1
Cogent business & management
1
Corporate reputation review
1
Decision
1
Department of Economics working paper
1
E3 Journal of Business Management and Economics.
1
Economic research
1
Electronic markets : the international journal on networked business
1
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ECONIS (ZBW)
8
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8
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date (oldest first)
1
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
2
Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
3
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
4
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
5
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
6
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
7
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
8
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
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