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~isPartOf:"Europäische Hochschulschriften / 5"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Electronic Commerce"
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Search: subject:"Kundenmanagement"
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Dienstleistungssektor
Electronic Commerce
Beziehungsmarketing
315
Relationship marketing
315
Dienstleistungsqualität
130
Service quality
130
Consumer behaviour
120
Konsumentenverhalten
120
Customer satisfaction
106
Kundenzufriedenheit
106
Theorie
32
Theory
32
Customer service
29
Kundenservice
29
Customer integration
28
Kundenintegration
28
Lieferantenmanagement
26
Supplier relationship management
26
Confidence
25
Vertrauen
25
Beschwerdemanagement
23
Complaint management
23
customer loyalty
22
customer satisfaction
22
Service industry
21
Taiwan
20
loyalty
20
Betriebliche Wertschöpfung
19
Deutschland
19
Marketing management
19
Marketingmanagement
19
Value creation
19
Germany
18
USA
18
United States
18
Bank
17
Brand management
17
Markenführung
17
Customer value
16
Kundenwert
16
satisfaction
16
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11
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Article
31
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5
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31
Aufsatz in Zeitschrift
31
Hochschulschrift
5
Thesis
5
Bibliografie enthalten
2
Bibliography included
2
Case study
1
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1
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English
31
German
5
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Greene, Henry
2
Leisen Pollack, Birgit
2
Mang, Paul
2
Nätti, Satu
2
Rho, Taeseok
2
Ahn, Jinwoo
1
Banerjee, Shubhomoy
1
Barrera, Ramón Barrera
1
Berenguer Contrí, Gloria
1
Bernacchi, Michael
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Canhoto, Ana Isabel Domingos
1
Carrión, Gabriel Cepeda
1
Carter, Leanne
1
Castillo, Daniela
1
Chang, Chia-Wen
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Chen, Wun-hwa
1
Chiang, Ai-hsuan
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Choi, Laee
1
Crawford, Heather
1
D'Alessandro, Steven
1
Dowell, David
1
Eng, Teck Yong
1
Fischer, Alban Dominique
1
Frimpong, Kwabena
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Gong, Taeshik
1
Gray, David
1
Gruenewald, Kira
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Huang, Heng-Chiang
1
Huang, Leo
1
Isaeva, Neve
1
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Europäische Hochschulschriften / 5
Services marketing quarterly
The service industries journal
Journal of retailing and consumer services
60
Journal of business research : JBR
52
International journal of electronic customer relationship management : IJECRM
43
The journal of services marketing
37
Industrial marketing management : the international journal for industrial and high-tech firms
30
Journal of service research : JSR
25
International journal of business information systems : IJBIS
20
SpringerLink / Bücher
19
The journal of business & industrial marketing
19
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of the Academy of Marketing Science
16
Journal of service management
15
Electronic commerce research
14
Journal of internet commerce
14
Asia Pacific journal of marketing and logistics
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Journal of service research
12
Journal of strategic marketing
12
Service business
12
Electronic markets : the international journal on networked business
11
Gabler Edition Wissenschaft
11
Journal of marketing
11
Journal of retailing
11
Electronic Services
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of electronic commerce : IJEC
10
Jahrbuch der Absatz- und Verbrauchsforschung
10
Journal of open innovation : technology, market, and complexity
10
Information systems and e-business management : ISeB
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
International journal of retail & distribution management
9
Journal of management information systems : JMIS
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Psychology & marketing
9
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ECONIS (ZBW)
36
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36
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1
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
4
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
5
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
6
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
7
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
8
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
9
Serving students : understanding students' interactions with people and processes using online tools
Small, Felicity
;
Dowell, David
;
Crawford, Heather
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 209-224
Persistent link: https://www.econbiz.de/10011628454
Saved in:
10
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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