Trust theory and customer services research : theoretical review and synthesis
Neve Isaeva, Kira Gruenewald and Mark N.K. Saunders
| Year of publication: |
2020
|
|---|---|
| Authors: | Isaeva, Neve ; Gruenewald, Kira ; Saunders, Mark |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 15/16, p. 1031-1063
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| Subject: | customer trust | service firms | service industries | Trust | trust development | trust levels | trust repair | trust violations | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2020.1779225 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012403816