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~isPartOf:"European journal of industrial engineering : EJIE"
~isPartOf:"European research studies"
~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Total quality management & business excellence"
~person:"Carvalho, Raíssa Souto Maior Corrêa de"
~person:"Yi, Youjae"
~subject:"Quality management"
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Quality management
Qualitätsmanagement
6
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
ISO 9001:2015
2
KMU
2
Measurement
2
Messung
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Performance-Messung
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SERVPERF
2
SERVQUAL
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SME
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Standardisierung
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Standardization
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service quality
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Beziehungsmarketing
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Firm performance
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TRIZ
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clustering
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Carvalho, Raíssa Souto Maior Corrêa de
Yi, Youjae
Antony, Jiju
22
Cudney, Elizabeth A.
14
Chiarini, Andrea
6
Sampaio, Paulo
6
Edgeman, Rick
5
Gremyr, Ida
5
Marimon, Frederic
5
Shamsuzzaman, Mohammad
5
Cândido, Carlos J. F.
4
Lizarelli, Fabiane Letícia
4
Rodgers, Bryan
4
Saraiva, Pedro
4
Tortorella, Guilherme Luz
4
Alsyouf, Imad
3
Bastida, Ramon
3
Beijo, Luiz Alberto
3
Cherrafi, Anass
3
Elg, Mattias
3
Franceschini, Fiorenzo
3
Furterer, Sandra L.
3
Garza-Reyes, Jose Arturo
3
Haridy, Salah
3
Jayaraman, Raja
3
Kumar, Vimal
3
Liu, Hu-Chen
3
Martin, Jason
3
Mastrogiacomo, Luca
3
Materla, Tejaswi
3
Medeiros, Denise Dumke de
3
Park, Sang-June
3
Ratter, Emil
3
Ribeiro, Luiz Henrique Marra da Silva
3
Salgado, Eduardo Gomes
3
Swarnakar, Vikas
3
Alliprandini, Dário Henrique
2
Asif, Muhammad
2
Barbosa, Anrafel de Souza
2
Bello-Pintado, Alejandro
2
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European journal of industrial engineering : EJIE
European research studies
Global business and organizational excellence : a review of research & best practices
Total quality management & business excellence
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
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ECONIS (ZBW)
6
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1
ISOTRIZ : an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
35
(
2024
)
5/6
,
pp. 584-605
Persistent link: https://www.econbiz.de/10014549028
Saved in:
2
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
4
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001 : 2015 requirements
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1674-1690
Persistent link: https://www.econbiz.de/10013415863
Saved in:
5
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
6
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
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