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~isPartOf:"European journal of marketing"
~isPartOf:"Journal of business research : JBR"
~person:"Barnes, Donald C."
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Customer delight
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Barnes, Donald C.
Tam, Jackie L. M.
Gustafsson, Anders
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European journal of marketing
Journal of business research : JBR
Journal of service research : JSR
2
The journal of services marketing
2
Journal of service management
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Journal of service theory and practice : JSTP
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Services marketing quarterly
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ECONIS (ZBW)
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It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
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