//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Cost management"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Cost management
Kundenzufriedenheit
Beziehungsmarketing
235
Relationship marketing
235
Consumer behaviour
82
Konsumentenverhalten
82
Customer satisfaction
53
E-commerce
39
Electronic Commerce
39
Dienstleistungsqualität
33
Service quality
33
Marketing management
27
Marketingmanagement
27
customer relationship management
23
Brand image
22
Brand management
22
Markenführung
22
Markenimage
22
CRM
19
Confidence
18
Vertrauen
18
Social Web
16
Social web
16
Bank
15
Online retailing
15
Online-Handel
15
Brand
13
Data Mining
13
Data mining
13
Markenartikel
13
Customer value
11
Firm performance
11
Kundenwert
11
Lieferantenmanagement
11
Supplier relationship management
11
Unternehmenserfolg
11
Einzelhandel
10
Internet marketing
10
Knowledge management
10
Online-Marketing
10
Retail trade
10
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Übersichtsarbeit
Aufsatz in Zeitschrift
54
Case study
2
Systematic review
1
Language
All
English
54
Author
All
Dagger, Tracey S.
4
Al-nassar, Bilal Ali Yaseen
2
Sohn, Changsoo
2
Abu-Shanab, Emad
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Wugayan, Adel A. A.
1
Alhawari, Samer
1
Anastasiadou, Kyriaki
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Babakus, Emin
1
Balaji, M. S.
1
Balmer, John M. T.
1
Bellamkonda, Raja Shekhar
1
Berezan, Orie
1
Butaney, Gul T.
1
Chang, Younghoon
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
Chen, Weifeng
1
Chepur, Jyothi
1
Chiranjeevi, H. S.
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Chowdhury, Sanjit Roy
1
Choy, King Lun
1
Claver, Jimbo H.
1
Coelho, Pedro S.
1
David, Meredith E.
1
Diwakaruni, Syam S.
1
Fathian, Mohammad
1
Fullerton, Gordon
1
Ganeshkumar C.
1
Guimaraes, Tor
1
Ha, Hong Youl
1
Hamidy, Hamidullah
1
Henseler, Jörg
1
Hill, Sally Rao
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The TQM journal : the international review of organizational improvement
33
The journal of business & industrial marketing
33
Psychology & marketing
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
Tourism management perspectives : TMP
19
more ...
less ...
Source
All
ECONIS (ZBW)
54
Showing
1
-
10
of
54
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of e-service quality and ease of use of e-
customer
relationship
management
: a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Investigating factors in implementation of electronic
customer
relationship
management
and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
4
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
5
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
6
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
7
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
8
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
9
Building a customer-focused culture with rewards alignment : a cross-sectional analysis
Madhani, Pankaj M.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 45-80
Persistent link: https://www.econbiz.de/10012598024
Saved in:
10
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->