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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The international review of retail, distribution and consumer research"
~person:"Hanks, Lydia"
~type:"article"
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Search: subject_exact:"Consumer behaviour"
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Consumer behaviour
11
Konsumentenverhalten
11
Gastronomie
9
Restaurant industry
9
Dienstleistungsqualität
5
Restaurants
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Social servicescape
4
Beziehungsmarketing
2
Emotion
2
Information processing theory
2
Relationship marketing
2
Viral marketing
2
Virales Marketing
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Attribution
1
Beschwerdemanagement
1
CSR participation
1
Compensation system
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Complaint management
1
Construal level theory
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Consumer behavior
1
Corporate Social Responsibility
1
Corporate social responsibility
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Cumulative satisfaction
1
DINESERV
1
Delight
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Density
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Deontic justice
1
Discrete emotions
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EWOM
1
Environmental consciousness
1
Ethnic group
1
Ethnische Gruppe
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Food
1
Food safety
1
Food safety inspection scores
1
Gerechtigkeit
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Green restaurants
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Hanks, Lydia
Han, Heesup
34
Mattila, Anna S.
33
Jang, Soocheong
31
Laroche, Michel
26
Ko, Eunju
21
Cleveland, Mark
16
Diamantopoulos, Adamantios
15
Dwivedi, Yogesh Kumar
15
Balaji, M. S.
14
Valette-Florence, Pierre
14
Wu, Luorong
13
Bartikowski, Boris
12
Filieri, Raffaele
12
Line, Nathaniel D.
12
Liu, Qing
12
Wei, Wei
12
Wong, IpKin Anthony
12
Guéguen, Nicolas
11
Jacob, Céline
11
Jeong, EunHa
11
Kim, Woo Gon
11
Richard, Marie-Odile
11
Septianto, Felix
11
Sharma, Piyush
11
Teng, Lefa
11
Zhang, Lu
11
Hyun, Sunghyup Sean
10
Lu, Lu
10
Rana, Nripendra P.
10
Roy, Rajat
10
Schramm-Klein, Hanna
10
Seo, Yuri
10
Veloutsou, Cleopatra
10
Foroudi, Pantea
9
Kim, Seongseop
9
Kukar-Kinney, Monika
9
Law, Chun Hung Roberts
9
Melewar, T. C.
9
Miao, Li
9
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European journal of marketing : EJM
International journal of hospitality management
Journal of business research : JBR
The international review of retail, distribution and consumer research
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
Journal of financial services marketing : JFSM
1
Journal of service management
1
Journal of service research : JSR
1
The Cornell hospitality quarterly
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
11
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
3
Online reviews : the effect of cosmopolitanism, incidental similarity, and dispersion on consumer attitudes toward ethnic restaurants
Zhang, Lu
;
Hanks, Lydia
- In:
International journal of hospitality management
68
(
2018
),
pp. 115-123
Persistent link: https://www.econbiz.de/10011811175
Saved in:
4
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
5
Understanding responses to posted restaurant food safety scores : an information processing and regulatory focus perspective
Harris, Kimberly J.
;
Hanks, Lydia
;
Line, Nathaniel D.
; …
- In:
International journal of hospitality management
60
(
2017
),
pp. 67-76
Persistent link: https://www.econbiz.de/10011640537
Saved in:
6
Status seeking and perceived similarity : a consideration of homophily in the social servicescape
Hanks, Lydia
;
Line, Nathaniel D.
;
Yang, Wan
- In:
International journal of hospitality management
60
(
2017
),
pp. 123-132
Persistent link: https://www.econbiz.de/10011640769
Saved in:
7
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
8
Sustainability communication : the effect of message construals on consumers' attitudes towards green restaurants
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
57
(
2016
),
pp. 143-151
Persistent link: https://www.econbiz.de/10011581317
Saved in:
9
Hedonic adaptation and satiation : understanding switching behavior in the restaurant industry
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
International journal of hospitality management
52
(
2016
),
pp. 143-153
Persistent link: https://www.econbiz.de/10011442851
Saved in:
10
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
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