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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
66
Kundenzufriedenheit
66
Konsumentenverhalten
47
Relationship marketing
34
service quality
15
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
customer satisfaction
12
Structural equation model
9
Strukturgleichungsmodell
9
Malaysia
8
Online retailing
8
Dienstleistungssektor
7
Emotion
7
Service industry
7
E-commerce
6
Electronic Commerce
6
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Viral marketing
6
Virales Marketing
6
Bank
5
China
5
Digitale Dienste
5
Gesundheitsversorgung
5
Health care
5
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30
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Article
64
Book / Working Paper
1
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65
Aufsatz in Zeitschrift
65
Collection of articles of several authors
1
Sammelwerk
1
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English
65
Author
All
Abdul Rahman
2
Balaji, M. S.
2
Cham Tat Huei
2
Dagger, Tracey S.
2
Norzalita Abd Aziz
2
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Akroush, Mamoun N.
1
Alireza Habibi
1
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Cheah, Jun-Hwa
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Drennan, Judy
1
Easvaralingam, Yalini
1
Echebarria, Carmen
1
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Published in...
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European journal of marketing : EJM
International journal of services, economics and management
Journal of retailing and consumer services
271
International journal of hospitality management
243
Journal of business research : JBR
150
The journal of services marketing
146
The service industries journal
113
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
79
Journal of service research : JSR
69
Service business
65
Cogent business & management
52
Journal of service management
52
Tourism management : research, policies, practice
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
41
Journal of air transport management
39
Managing service quality : MSQ ; an international journal
39
International journal of quality and service sciences
37
The TQM journal : the international review of organizational improvement
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Journal of service research
32
Journal of strategic marketing
32
Journal of the Academy of Marketing Science
32
Total quality management & business excellence
31
International journal of quality & reliability management
30
Psychology & marketing
30
SpringerLink / Bücher
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of retailing
28
Journal of Asian finance, economics and business : JAFEB
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of electronic customer relationship management : IJECRM
25
International journal of electronic marketing and retailing : IJEMR
25
Marketing intelligence & planning
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
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ECONIS (ZBW)
65
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1
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
2
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
3
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
4
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
5
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
6
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
7
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
8
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
9
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
10
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
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