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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Customer satisfaction
Deutschland
Online-Handel
Dienstleistungsqualität
112
Service quality
112
Kundenzufriedenheit
66
Konsumentenverhalten
47
Beziehungsmarketing
34
Relationship marketing
34
service quality
15
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
customer satisfaction
12
Structural equation model
9
Strukturgleichungsmodell
9
Malaysia
8
Online retailing
8
Dienstleistungssektor
7
Emotion
7
Service industry
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E-commerce
6
Electronic Commerce
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Hotellerie
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India
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Indien
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SERVQUAL
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Viral marketing
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Virales Marketing
6
Bank
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China
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Digitale Dienste
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Gesundheitsversorgung
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1
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80
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Abdul Rahman
2
Akroush, Mamoun N.
2
Balaji, M. S.
2
Dagger, Tracey S.
2
Lassar, Walfried M.
2
Norzalita Abd Aziz
2
Roy, Sanjit
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Alblooshi, Tareq
1
Alireza Habibi
1
Anastasiadou, Kyriaki
1
Anh T. Ha
1
Anlesinya, Alex
1
Antonetti, Paolo
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Babakus, Emin
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bataineh, Abdullah Q.
1
Bhati, Narender Singh
1
Bidokhti, Bahare Sabzevari
1
Bonuedi, Amy Afi
1
Boon Liat Cheng
1
Brefo-Manuh, Adwoa Benewaa
1
Brown, Mark R.
1
Bukari, Zakari
1
Butaney, Gul T.
1
Cham Tat Huei
1
Cheah, Jun-Hwa
1
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European journal of marketing : EJM
International journal of services, economics and management
International journal of hospitality management
293
Journal of retailing and consumer services
289
Journal of business research : JBR
188
The journal of services marketing
166
The service industries journal
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
International journal of contemporary hospitality management
114
Journal of hospitality marketing & management
114
Journal of travel and tourism marketing
101
Services marketing quarterly
95
Journal of air transport management
72
Journal of service research : JSR
72
Tourism management : research, policies, practice
70
Service business
68
The TQM journal : the international review of organizational improvement
67
Cogent business & management
65
International journal of quality and service sciences
62
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
International journal of quality & reliability management
56
Journal of service management
56
Total quality management & business excellence
55
Asia Pacific journal of marketing and logistics
53
Managing service quality : MSQ ; an international journal
51
International journal of productivity and quality management : IJPQM
50
The international journal of bank marketing : IJBM
44
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Journal of service research
36
Psychology & marketing
35
Journal of strategic marketing
34
International journal of services and operations management : IJSOM
32
International journal of business information systems : IJBIS
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of electronic marketing and retailing : IJEMR
30
Journal of service theory and practice : JSTP
30
Journal of retailing
29
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80
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1
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
3
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
4
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
Saved in:
5
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
6
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
7
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
8
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
9
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
10
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
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