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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
~subject:"Relationship marketing"
~subject:"Strukturgleichungsmodell"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Relationship marketing
Strukturgleichungsmodell
Dienstleistungsqualität
112
Service quality
112
Customer satisfaction
66
Kundenzufriedenheit
66
Konsumentenverhalten
47
Beziehungsmarketing
34
service quality
15
Quality management
13
Qualitätsmanagement
13
Beschwerdemanagement
12
Complaint management
12
Customer service
12
Kundenservice
12
customer satisfaction
12
Structural equation model
9
Malaysia
8
Online retailing
8
Dienstleistungssektor
7
Emotion
7
Service industry
7
E-commerce
6
Electronic Commerce
6
Hotel industry
6
Hotellerie
6
India
6
Indien
6
Mobile communications
6
Mobilkommunikation
6
SERVQUAL
6
Viral marketing
6
Virales Marketing
6
Bank
5
China
5
Digitale Dienste
5
Gesundheitsversorgung
5
Health care
5
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Article
66
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1
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67
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67
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1
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English
67
Author
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Abdul Rahman
2
Balaji, M. S.
2
Cham Tat Huei
2
Dagger, Tracey S.
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Akroush, Mamoun N.
1
Alblooshi, Tareq
1
Alireza Habibi
1
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bhati, Narender Singh
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Carbonell, Pilar
1
Cheah, Jun-Hwa
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
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European journal of marketing : EJM
International journal of services, economics and management
Journal of retailing and consumer services
271
International journal of hospitality management
244
Journal of business research : JBR
161
The journal of services marketing
147
The service industries journal
120
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Journal of service research : JSR
69
Service business
63
Cogent business & management
54
Journal of service management
52
Tourism management : research, policies, practice
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Asia Pacific journal of marketing and logistics
42
Journal of air transport management
40
Managing service quality : MSQ ; an international journal
40
International journal of services and operations management
39
International journal of quality and service sciences
38
The TQM journal : the international review of organizational improvement
38
The international journal of bank marketing : IJBM
37
Journal of strategic marketing
35
Total quality management & business excellence
34
Journal of service research
32
Journal of the Academy of Marketing Science
32
International journal of quality & reliability management
31
Psychology & marketing
30
SpringerLink / Bücher
30
Journal of Asian finance, economics and business : JAFEB
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of retailing
28
Quality management journal : QMJ
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
International journal of electronic marketing and retailing : IJEMR
26
International journal of productivity and quality management : IJPQM
26
International journal of electronic customer relationship management : IJECRM
25
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ECONIS (ZBW)
67
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1
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
2
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
3
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
4
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
Saved in:
5
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
6
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
7
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
8
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
9
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
10
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
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