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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of business market management : jbm"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"Kundenorientierung"
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Lieferantenmanagement
Beziehungsmarketing
192
Relationship marketing
192
Consumer behaviour
92
Konsumentenverhalten
92
Customer satisfaction
57
Kundenzufriedenheit
57
Bank
41
Dienstleistungsqualität
40
Service quality
40
Brand management
31
Markenführung
31
Brand image
25
Markenimage
25
Personal banking
23
Privatkundengeschäft
23
Confidence
21
Supplier relationship management
21
Vertrauen
21
Marketing management
20
Marketingmanagement
20
Brand
16
Markenartikel
16
Customer loyalty
14
Trust
13
Customer orientation
12
Emotion
12
Loyalty
12
Customer value
11
Dienstleistungsmarketing
11
Electronic Banking
11
Electronic banking
11
Kundenwert
11
Services marketing
11
Bankgeschäft
10
Banking services
10
Financial services
10
Finanzdienstleistung
10
India
10
Indien
10
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21
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21
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1
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English
21
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Babakus, Emin
1
Balaji, M. S.
1
Brannan, Ross
1
Brun, Isabelle
1
Chandler, Jennifer D.
1
Christodoulides, George
1
Coleman, Darren Andrew
1
Dahlstrom, Robert
1
De Chernatony, Leslie
1
Esterik-Plasmeijer, Pauline W. J. van
1
Folse, Judith Anne Garretson
1
Godbole, Mousumi Bose
1
Gruen, Thomas W.
1
Gummesson, Evert
1
Heinonen, Kristina
1
Hofstetter, Joerg S.
1
Houjeir, Roudaina
1
Jha, Subhash
1
Keegan, Brendan James
1
Kimasheva, Maria
1
Krebs, Alexander
1
Leahy, Rose
1
Line, Ricard
1
Mele, Cristina
1
Mishra, Vishal
1
Nygaard, Arne
1
Paul, Rik
1
Pick, Doreén
1
Ponnam, Abhilash
1
Raaij, Willem Fred van
1
Raggio, Randle D.
1
Rajaobelina, Lova
1
Rese, Mario
1
Rowley, Jennifer
1
Tonge, Jane
1
Ulvnes, Arne M.
1
Vaithianathan, Sridhar
1
Vargo, Stephen L.
1
Vidal, David
1
Vincent, Nathan A.
1
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European journal of marketing : EJM
Journal of business market management : jbm
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
208
The journal of business & industrial marketing
109
Journal of business research : JBR
79
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
24
Journal of marketing
21
Journal of strategic marketing
21
SpringerLink / Bücher
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
The journal of services marketing
19
Gabler Edition Wissenschaft
16
International journal of production economics
14
Journal of retailing and consumer services
14
Springer eBook Collection / Business and Economics
14
The service industries journal
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management
11
Service business
11
Neue betriebswirtschaftliche Forschung : Nbf
10
Services marketing quarterly
10
International journal of procurement management
9
Marketing intelligence & planning
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of logistics management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Basler Schriften zum Marketing
6
Die Betriebswirtschaft : DBW
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
Journal of customer behaviour
6
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ECONIS (ZBW)
21
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21
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1
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Marketing agency - client relationships : towards a research agenda
Keegan, Brendan James
;
Rowley, Jennifer
;
Tonge, Jane
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1197-1223
Persistent link: https://www.econbiz.de/10011725667
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
6
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
7
B2B service brand identity and brand performance : an empirical investigation in the UK's B2B IT services sector
Coleman, Darren Andrew
;
De Chernatony, Leslie
; …
- In:
European journal of marketing : EJM
49
(
2015
)
7/8
,
pp. 1139-1162
Persistent link: https://www.econbiz.de/10011338809
Saved in:
8
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
9
Eye for eye : examining retaliation in business-to-business relationships
Vidal, David
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 47-67
Persistent link: https://www.econbiz.de/10010344386
Saved in:
10
Gratitude in relationship marketing : theoretical development and directions for future research
Raggio, Randle D.
;
Walz, Anna M.
;
Godbole, Mousumi Bose
; …
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 2-24
Persistent link: https://www.econbiz.de/10010344388
Saved in:
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