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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
174
Service quality
174
Customer satisfaction
118
Kundenzufriedenheit
118
Konsumentenverhalten
99
Beziehungsmarketing
69
Relationship marketing
69
Hotel industry
47
Hotellerie
47
Beschwerdemanagement
33
Complaint management
33
Gastronomie
33
Restaurant industry
33
Customer service
20
Kundenservice
20
service quality
19
Emotion
18
Hospital
17
Krankenhaus
17
Hospitality industry
16
Viral marketing
16
Virales Marketing
16
Gastgewerbe
15
customer loyalty
12
customer satisfaction
12
Quality management
11
Qualitätsmanagement
11
service failure
11
Brand image
10
Brand management
10
Markenführung
10
Markenimage
10
hospitality
10
satisfaction
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Job satisfaction
9
Product quality
9
Produktqualität
9
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102
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English
102
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Balaji, M. S.
2
Cobanoglu, Cihan
2
Dagger, Tracey S.
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Hanks, Lydia
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Sparks, Beverley
2
Abubakar, Binta
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Antonetti, Paolo
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Babakus, Emin
1
Baek, Jooa
1
Baker, Melissa A.
1
Barrutia, José M.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Brown, Mark R.
1
Browning, Victoria
1
Bujisic, Milos
1
Butaney, Gul T.
1
Byun, Jaemun
1
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European journal of marketing : EJM
Journal of hospitality marketing & management
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
102
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102
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
3
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
6
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
7
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
8
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
9
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
10
Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
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