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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Marketing : journal of research and management"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Brady, Michael K."
~person:"Carlson, Jamie"
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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| 16 applied filters
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Beziehungsmarketing
Relationship marketing
37
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
11
Service quality
11
Brand management
7
Markenführung
7
Einzelhandel
6
Holiday behaviour
6
Retail trade
6
Urlaubsverhalten
6
Brand image
5
Markenimage
5
Customer integration
4
Kundenintegration
4
Loyalty
4
Airline
3
Arbeitszufriedenheit
3
Customer value
3
Fluggesellschaft
3
Gender
3
Job satisfaction
3
Kundenwert
3
Ladengestaltung
3
Marketing management
3
Marketingmanagement
3
Online retailing
3
Online-Handel
3
Satisfaction
3
Store design
3
Tourism industry
3
Tourismuswirtschaft
3
Automation
2
Automatisierung
2
Brand loyalty
2
China
2
Customer experience
2
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37
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English
37
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Brady, Michael K.
Carlson, Jamie
Fu, Xiaoxiao
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
21
Prentice, Catherine
11
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lombart, Cindy
9
Grewal, Dhruv
8
Klaus, Philipp
8
Kumar, Vikas
8
Park, Jungkun
8
Lemon, Katherine N.
7
Louis, Didier
6
Wong, IpKin Anthony
6
Agag, Gomaa
5
Gustafsson, Anders
5
Hwang, Jinsoo
5
Khan, Imran
5
Loureiro, Sandra Maria Correia
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Yu, Jongsik
5
Ahn, Jiseon
4
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Dagger, Tracey S.
4
Das, Gopal
4
Evanschitzky, Heiner
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Harris, Lloyd C.
4
Kim, Insin
4
Kuppelwieser, Volker
4
Lee, Choong-Ki
4
Meyer-Waarden, Lars
4
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European journal of marketing : EJM
Journal of retailing and consumer services
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Marketing : journal of research and management
Tourism management : research, policies, practice
International journal of hospitality management
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of business research : JBR
6
Journal of the Academy of Marketing Science
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of marketing
4
ERIM report series research in management
3
The journal of services marketing
3
European management journal
2
The journal of brand management : an international journal
2
The service industries journal
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
Customer engagement : contemporary issues and challenges
1
E-marketing in developed and developing countries : emerging practices
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
International journal of quality & reliability management
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Research series / Erasmus Universiteit Rotterdam
1
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ECONIS (ZBW)
37
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
9
Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie
;
Rahman, Mohammad M.
;
Taylor, Alexander
; …
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
Saved in:
10
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
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