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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Quality management journal : QMJ"
~isPartOf:"The Cornell hospitality quarterly"
~subject:"Gastronomie"
~subject:"Structural equation model"
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Search: "Dienstleistungsqualität"
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Gastronomie
Structural equation model
Dienstleistungsqualität
153
Service quality
153
Customer satisfaction
68
Kundenzufriedenheit
68
Consumer behaviour
50
Konsumentenverhalten
50
Quality management
50
Qualitätsmanagement
50
Hospital
41
Krankenhaus
41
Beziehungsmarketing
30
Relationship marketing
30
Gesundheitsversorgung
23
Health care
23
service quality
20
USA
19
United States
19
Gesundheitswesen
16
Health care system
16
Product quality
16
Produktqualität
16
Patienten
15
Patients
15
Restaurant industry
15
Beschwerdemanagement
14
Complaint management
14
Customer service
12
Kundenservice
12
Arbeitszufriedenheit
10
Job satisfaction
10
Strukturgleichungsmodell
9
customer satisfaction
9
healthcare
9
Emotion
8
Hotel industry
7
Hotellerie
7
Measurement
7
Messung
7
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22
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22
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English
22
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Prybutok, Victor R.
4
Ponnaiyan, Subramaniam
3
Prybutok, Victor
3
Ababneh, Khaldoun I.
2
Brewster, Zachary W.
2
ElMelegy, Ahmed R.
2
Harun, Ahasan
2
Nowak, Gerald Roman
2
Prybutok, Gayle
2
AlNajem, Mohamad N.
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Bonn, Mark Andrew
1
Boonme, Kittipong
1
Bufquin, Diego
1
Butaney, Gul T.
1
Cho, Meehee
1
Curry, Benjamin
1
George, Benjamin
1
Gourlay, Kenneth
1
Hanks, Lydia
1
Jang, Soo Cheong Shawn
1
Johnson, Dana M.
1
Kukanja, Marko
1
Kwon, Junhyuk
1
Lassar, Walfried M.
1
Li, Jun
1
Line, Nathaniel D.
1
Migacz, Steven J.
1
Nalley, Michael E.
1
Namkung, Young
1
Orlowski, Marissa
1
Peng, Xianghui
1
Planinc, Tanja
1
Qin, Hong
1
Rokonuzzaman, Md.
1
Roy, Sanjit Kumar
1
Russell, Roberta S.
1
Scott, Rebecca A.
1
Strizhakova, Yuliya
1
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European journal of marketing : EJM
Quality management journal : QMJ
The Cornell hospitality quarterly
International journal of hospitality management
109
Journal of hospitality marketing & management
34
International journal of contemporary hospitality management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Journal of retailing and consumer services
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
The service industries journal
13
Journal of travel and tourism marketing
12
Asia Pacific journal of marketing and logistics
11
International journal of services and operations management
10
Journal of business research : JBR
10
Journal of hospitality and tourism insights
10
International journal of services, economics and management
9
The journal of services marketing
9
International journal of business excellence : IJBEX
7
International journal of productivity and quality management : IJPQM
7
Services marketing quarterly
7
Cogent business & management
6
International journal of business information systems : IJBIS
6
International journal of quality & reliability management
6
Tourism management : research, policies, practice
6
Benchmarking : an international journal ; BIJ
5
Global business review
5
Journal of Asian finance, economics and business : JAFEB
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
Cornell hospitality quarterly : CQ
4
International journal of electronic customer relationship management : IJECRM
4
International journal of quality and service sciences
4
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Service business
4
Applied economics letters
3
International journal of production economics
3
Inventi impact: service sector
3
Journal for global business advancement : JGBA
3
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ECONIS (ZBW)
22
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22
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1
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
2
Why service recovery fails? : examining the roles of restaurant type and failure severity in double deviation with justice theory
Zou, Suiwen
;
Migacz, Steven J.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 169-181
Persistent link: https://www.econbiz.de/10013256787
Saved in:
3
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
4
Are Black restaurant servers tipped less than white servers? : three experimental tests of server race effects on customers' tipping behaviors
Brewster, Zachary W.
;
Gourlay, Kenneth
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 433-447
Persistent link: https://www.econbiz.de/10013387216
Saved in:
5
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
6
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
7
Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
The Cornell hospitality quarterly
62
(
2021
)
1
,
pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
Saved in:
8
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
9
Examining risk-reduction behavior toward water quality among restaurant guests
Cho, Meehee
;
Bonn, Mark Andrew
;
Li, Jun
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 255-270
Persistent link: https://www.econbiz.de/10012259282
Saved in:
10
A look at how tabletop technology influences table turn and service labor usage in table-service restaurants
Susskind, Alex
;
Curry, Benjamin
- In:
The Cornell hospitality quarterly
60
(
2019
)
3
,
pp. 233-236
Persistent link: https://www.econbiz.de/10012106841
Saved in:
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