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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gastronomie"
~subject:"Gesundheitswesen"
~subject:"Structural equation model"
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Search: "Dienstleistungsqualität"
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Gastronomie
Gesundheitswesen
Structural equation model
Dienstleistungsqualität
129
Service quality
129
Customer satisfaction
58
Kundenzufriedenheit
58
Quality management
49
Qualitätsmanagement
49
Consumer behaviour
40
Konsumentenverhalten
40
Hospital
34
Krankenhaus
34
Beziehungsmarketing
25
Relationship marketing
25
Gesundheitsversorgung
22
Health care
22
USA
19
United States
19
service quality
18
Health care system
16
Patienten
14
Patients
14
Product quality
14
Produktqualität
14
Beschwerdemanagement
11
Complaint management
11
Strukturgleichungsmodell
9
healthcare
9
Restaurant industry
7
Arbeitszufriedenheit
6
Fast-food industry
6
Job satisfaction
6
Measurement
6
Messung
6
Schnellgastronomie
6
customer satisfaction
6
Bank
5
Customer service
5
Emotion
5
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Undetermined
17
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Article
28
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1
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29
Aufsatz in Zeitschrift
29
Aufsatzsammlung
1
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English
29
Author
All
Prybutok, Victor R.
4
Harun, Ahasan
3
Johnson, Dana M.
3
Ponnaiyan, Subramaniam
3
Prybutok, Victor
3
Russell, Roberta S.
3
Ababneh, Khaldoun I.
2
Chakraborty, Subhajit
2
ElMelegy, Ahmed R.
2
Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Gardner, John W.
2
Kaynak, Hale
2
Linderman, Kevin W.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Prybutok, Gayle
2
Weathers, Danny
2
Al-Emran, Md
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Butaney, Gul T.
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
Dagger, Tracey
1
George, Benjamin
1
Islam, Shahidul
1
Jang, Soo Cheong Shawn
1
Kukanja, Marko
1
Kwon, Junhyuk
1
Lassar, Walfried M.
1
Latham, John R.
1
Namkung, Young
1
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European journal of marketing : EJM
Quality management journal : QMJ
International journal of hospitality management
119
Journal of hospitality marketing & management
35
International journal of contemporary hospitality management
32
Journal of health organization and management
29
The TQM journal : the international review of organizational improvement
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Health care management review : HCM review
24
The service industries journal
24
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
International journal of productivity and quality management : IJPQM
19
International journal of services and operations management
18
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Total quality management & business excellence
16
Working paper / National Bureau of Economic Research, Inc.
16
Journal of service management
15
Journal of travel and tourism marketing
15
The journal of services marketing
15
International journal of quality & reliability management
14
Journal of retailing and consumer services
14
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Services marketing quarterly
13
Technological forecasting & social change : an international journal
13
Health marketing quarterly
12
International journal of services, economics and management
12
Asia Pacific journal of marketing and logistics
11
International journal of quality and service sciences
11
Service business
11
CHE research paper
10
Journal of hospitality and tourism insights
10
European journal of operational research : EJOR
9
Health economics
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of business excellence : IJBEX
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
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ECONIS (ZBW)
29
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1
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
2
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
3
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
4
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
5
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
6
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
7
Toward cost-effective service excellence : exploring the relationship between managers' perceptions of quality and the operational efficiency and profitability of restaurants
Kukanja, Marko
;
Planinc, Tanja
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 95-105
Persistent link: https://www.econbiz.de/10012309607
Saved in:
8
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
9
Healthcare quality management
2018
Persistent link: https://www.econbiz.de/10012309004
Saved in:
10
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
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