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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
144
Dienstleistungsqualität
87
Service quality
87
Beziehungsmarketing
60
Consumer behaviour
60
Konsumentenverhalten
60
Relationship marketing
60
Quality management
36
Qualitätsmanagement
36
Arbeitszufriedenheit
23
Job satisfaction
23
Customer service
17
Kundenservice
17
Satisfaction
14
Beschwerdemanagement
12
Complaint management
12
Customer loyalty
12
Viral marketing
12
Virales Marketing
12
Emotion
10
Zufriedenheit
10
Higher education institution
9
Hochschule
9
Brand management
8
Confidence
8
Markenführung
8
Vertrauen
8
Hospital
7
Krankenhaus
7
Online retailing
7
Online-Handel
7
Structural equation model
7
Strukturgleichungsmodell
7
Customer retention
6
Customer value
6
Dienstleistungssektor
6
E-commerce
6
Electronic Commerce
6
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60
Free
7
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Article
144
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144
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144
Conference paper
6
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6
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2
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1
Fallstudie
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English
144
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Dagger, Tracey S.
4
Dandis, Ala' Omar
4
Baccarani, Claudio
3
Ha, Hong Youl
3
Janda, Swinder
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Balaji, M. S.
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Chatzipanagiotou, Kalliopi C.
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
2
Mitchell, Vincent-Wayne
2
Muthaly, Siva K. K.
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Pérez, Andrea
2
Sahney, Sangeeta
2
Szmigin, Isabelle
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Seema
1
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European journal of marketing : EJM
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
Journal of hospitality and tourism insights
53
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
144
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
3
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
4
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
5
Statistical validation of critical aspects of the Net Promoter Score
Cazzaro, Manuela
;
Chiodini, Paola Maddalena
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 191-209
Persistent link: https://www.econbiz.de/10014460344
Saved in:
6
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
7
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
8
The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari
;
Salehi, Mahdi
;
Mozan, Sadeq
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
Saved in:
9
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
10
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
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