//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
59
Kundenzufriedenheit
59
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
29
Relationship marketing
29
Dienstleistungsqualität
24
Service quality
24
Beschwerdemanagement
15
Complaint management
15
Customer value
9
Kundenwert
9
Emotion
8
Structural equation model
8
Strukturgleichungsmodell
8
Dienstleistungsmarketing
7
Services marketing
7
Brand management
6
Customer service
6
Kundenservice
6
Markenführung
6
Viral marketing
6
Virales Marketing
6
Brand image
5
Confidence
5
Markenimage
5
Vertrauen
5
Arbeitszufriedenheit
4
Consumer satisfaction
4
Dienstleistungssektor
4
Gerechtigkeit
4
Job satisfaction
4
Justice
4
Marketing management
4
Marketingmanagement
4
Service
4
Service industry
4
Anger
3
Betriebliche Wertschöpfung
3
Brand loyalty
3
more ...
less ...
Online availability
All
Undetermined
17
Type of publication
All
Article
75
Type of publication (narrower categories)
All
Article in journal
75
Aufsatz in Zeitschrift
75
Case study
2
Fallstudie
2
Systematic review
2
Übersichtsarbeit
2
Language
All
English
75
Author
All
Dagger, Tracey S.
4
Ha, Hong Youl
3
Janda, Swinder
3
Andrews, Lynda
2
Balaji, M. S.
2
Chatzipanagiotou, Kalliopi C.
2
Drennan, Judy
2
Mitchell, Vincent-Wayne
2
Muthaly, Siva K. K.
2
Pérez, Andrea
2
Russell-Bennett, Rebekah
2
Santos Vijande, María Leticia
2
Anastasiadou, Kyriaki
1
Anker, Thomas Boysen
1
Antonetti, Paolo
1
Ashkanasy, Neal M.
1
Babakus, Emin
1
Bagozzi, Richard P.
1
Balmer, John M. T.
1
Bates, Kenneth
1
Benkenstein, Martin
1
Berezan, Orie
1
Bui, M̃y
1
Butaney, Gul T.
1
Chang, Aihwa
1
Chen, Maio-ling
1
Chen, Weifeng
1
Chiang, Hsu-hsin
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Chu, Anna
1
Chugh, Richa
1
Chylinski, Matthew
1
Coelho, Pedro S.
1
Cova, Bernard
1
Dant, Rajiv P.
1
David, Meredith E.
1
Davies, Gary
1
Díaz-Martin, Ana Maria
1
Ekinci, Yeliz
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Journal of retailing and consumer services
468
Journal of business research : JBR
417
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
217
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
176
Journal of hospitality marketing & management
169
Industrial marketing management : the international journal for industrial and high-tech firms
162
International journal of contemporary hospitality management
160
Journal of service research : JSR
120
Services marketing quarterly
115
Cogent business & management
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of the Academy of Marketing Science
102
Service business
98
Journal of air transport management
95
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
91
Journal of strategic marketing
86
Tourism management perspectives : TMP
86
Journal of marketing
85
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
67
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
more ...
less ...
Source
All
ECONIS (ZBW)
75
Showing
1
-
10
of
75
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
2
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
3
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
4
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
5
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
Saved in:
6
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
7
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
8
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
9
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
10
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->