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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
59
Kundenzufriedenheit
59
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
23
Relationship marketing
23
Dienstleistungsqualität
22
Service quality
22
Beschwerdemanagement
10
Complaint management
10
Emotion
7
Customer service
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Kundenservice
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Structural equation model
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Strukturgleichungsmodell
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Brand management
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Confidence
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Markenführung
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Vertrauen
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Viral marketing
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Virales Marketing
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Arbeitszufriedenheit
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Brand image
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Consumer satisfaction
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Dienstleistungsmarketing
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Dienstleistungssektor
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Job satisfaction
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Markenimage
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Service industry
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Services marketing
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Anger
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Brand loyalty
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Customer retention
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Gerechtigkeit
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Lieferantenmanagement
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59
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Dagger, Tracey S.
4
Ha, Hong Youl
3
Janda, Swinder
3
Balaji, M. S.
2
Chatzipanagiotou, Kalliopi C.
2
Mitchell, Vincent-Wayne
2
Muthaly, Siva K. K.
2
Pérez, Andrea
2
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Babakus, Emin
1
Bagozzi, Richard P.
1
Balmer, John M. T.
1
Bates, Kenneth
1
Benkenstein, Martin
1
Berezan, Orie
1
Bui, M̃y
1
Butaney, Gul T.
1
Chang, Aihwa
1
Chen, Maio-ling
1
Chen, Weifeng
1
Chiang, Hsu-hsin
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Chu, Anna
1
Chylinski, Matthew
1
Coelho, Pedro S.
1
Dant, Rajiv P.
1
David, Meredith E.
1
Davies, Gary
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Evanschitzky, Heiner
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Frambach, Rudolf T.
1
Fullerton, Gordon
1
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1
Gleiberman, Aaron M.
1
Gounaris, Spiros
1
Grappi, Silvia
1
Haase, Knut
1
Han, Tzu-shian
1
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1
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European journal of marketing : EJM
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
SpringerLink / Bücher
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
59
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
3
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
4
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
5
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
6
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
7
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
8
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
9
Effects of economic and social satisfaction on partner trust : an investigation of temporal carryover effects
Ha, Hong Youl
;
Lee, Myung-Soo
;
Janda, Swinder
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 100-123
Persistent link: https://www.econbiz.de/10011453272
Saved in:
10
The impact of environmental uncertainty on increasing customer satisfaction through corporate social responsibility
Wenbin, Sun
;
Price, Joseph M.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1209-1238
Persistent link: https://www.econbiz.de/10011608901
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