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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Voprosy statistiki : naučno-informacionnyj žurnal"
~isPartOf:"Zeitschrift der Unternehmensberatung : ZUb"
~subject:"Business intelligence system"
~subject:"Dienstleistungsqualität"
~subject:"IT-Dienstleister"
~subject:"Informationsmanagement"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Business intelligence system
Dienstleistungsqualität
IT-Dienstleister
Informationsmanagement
Kundenzufriedenheit
IT service provider
11
Service quality
4
Betriebliches Informationssystem
3
Outsourcing
3
Consultancy services
2
Information management
2
Information technology
2
Informationstechnik
2
USA
2
United States
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Auslandsverlagerung
1
Balanced Scorecard
1
Balanced scorecard
1
Balanced scorecard (BSC)
1
Bewertung
1
Business model
1
Business process management
1
Causal relationships
1
Cloud Computing
1
Cloud computing
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Cluster analysis
1
Clusteranalyse
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Consumer behaviour
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Coordination
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Customer integration
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Customer satisfaction
1
Decision
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Deutschland
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Dienstleistungssektor
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Empirical method
1
Empirische Methode
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11
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8
German
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Antochonova, Inna V.
1
Awasthy, Prakash
1
Gorla, Narasimhaiah
1
Hazra, Jishnu
1
Hou, Oliver C. L.
1
Kettinger, William J.
1
Lee, Sangjae
1
Lewis, Lundy
1
Li, Eldon Yu-zen
1
Liberatore, Matthew J.
1
Lim, Gyoo Gun
1
Luo, Wenhong
1
McNaughton, Blake
1
Park, Sung Bum
1
Park, Sung-hee Sunny
1
Pohland, Sven
1
Poluchina, O. A.
1
Ray, Pradeep Kanta
1
Schepanek, Dirk
1
Shang, Jennifer
1
Shang, Shari S. C.
1
Smith, Jeffery S.
1
Somers, Toni M.
1
Tjader, Youxu Cai
1
Vargas, Luis G.
1
Wu, Ya-ling
1
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1
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European journal of operational research : EJOR
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Voprosy statistiki : naučno-informacionnyj žurnal
Zeitschrift der Unternehmensberatung : ZUb
HMD : Praxis der Wirtschaftsinformatik
39
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
17
Ifo-Schnelldienst
14
Journal of management information systems : JMIS
13
Information systems management
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
International journal of business information systems : IJBIS
8
Management information systems : mis quarterly
8
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
5
ITK-Kompendium ... : Expertenwissen, Trends und Lösungen in der Informations- und Kommunikationstechnologie
5
Information systems frontiers : ISF ; a journal of research and innovation
5
Information systems research : ISR
5
Strategic outsourcing : an International journal
5
Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
5
European management journal
4
Harvard business review : HBR
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of production research
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of industrial engineering and management : JIEM
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Information systems and e-business management : ISeB
3
International journal of enterprise information systems : an official publication of the Information Resources Management Association
3
International journal of networking and virtual organisations : IJNVO
3
International journal of services technology and management
3
Journal of business economics : JBE
3
Journal of international management
3
Journal of service research : JSR
3
Service business : an international journal
3
The journal of business & industrial marketing
3
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
3
Academy of Management journal : AMJ
2
Benchmarking : an international journal ; BIJ
2
Business process management journal
2
Consulting-Kompendium : Jahrbuch ... ; das Jahrbuch für Managementberatung, Unternehmensführung, Human Resources, Informationstechnologie und Outsourcing
2
Controller Magazin : Praxiswissen zur Unternehmenssteuerung : Mitgliederzeitschrift des Internationalen Controller Vereins und der RMA Risk Management Association & Rating Association e.V.
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Electronic commerce research
2
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All
ECONIS (ZBW)
11
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11
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1
Collaboration under outcome-based contracts for information technology services
Awasthy, Prakash
;
Hazra, Jishnu
- In:
European journal of operational research : EJOR
286
(
2020
)
1
,
pp. 350-359
Persistent link: https://www.econbiz.de/10012240238
Saved in:
2
The impact of IT outsourcing on information systems success
Gorla, Narasimhaiah
;
Somers, Toni M.
- In:
Information & management : the internat. journal of …
51
(
2014
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10010375811
Saved in:
3
Using balanced scorecards for the evaluation of “Software-as-a-service”
Lee, Sangjae
;
Park, Sung Bum
;
Lim, Gyoo Gun
- In:
Information & management : the internat. journal of …
50
(
2013
)
7
,
pp. 553-561
Persistent link: https://www.econbiz.de/10010243568
Saved in:
4
Understanding Web 2.0 service models : a knowledge-creating perspective
Shang, Shari S. C.
;
Li, Eldon Yu-zen
;
Wu, Ya-ling
;
Hou, …
- In:
Information & management : the internat. journal of …
48
(
2011
)
4/5
,
pp. 178-184
Persistent link: https://www.econbiz.de/10009238821
Saved in:
5
Ob ispolʹzovanii informacionnych technologij i ich vlijanii na razvitie ėkonomiki Rossii
Antochonova, Inna V.
;
Poluchina, O. A.
- In:
Voprosy statistiki : naučno-informacionnyj žurnal
(
2010
)
5
,
pp. 61-67
Persistent link: https://www.econbiz.de/10003978866
Saved in:
6
Offshore outsourcing decision making : a policy-maker’s perspective
Tjader, Youxu Cai
;
Shang, Jennifer
;
Vargas, Luis G.
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 434-444
Persistent link: https://www.econbiz.de/10003997278
Saved in:
7
Designing an evaluation framework for IT service management
McNaughton, Blake
;
Ray, Pradeep Kanta
;
Lewis, Lundy
- In:
Information & management : the internat. journal of …
47
(
2010
)
4
,
pp. 219-225
Persistent link: https://www.econbiz.de/10003989769
Saved in:
8
Achieving IT consultant objectives through client project success
Luo, Wenhong
;
Liberatore, Matthew J.
- In:
Information & management : the internat. journal of …
46
(
2009
)
5
,
pp. 259-266
Persistent link: https://www.econbiz.de/10003867727
Saved in:
9
Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.
;
Park, Sung-hee Sunny
;
Smith, …
- In:
Information & management : the internat. journal of …
46
(
2009
)
6
,
pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
Saved in:
10
Industrialisierung der Service-Leistungserbringung : Service-Produktisierung als Herausforderung der Zukunft
Ziemen, Thomas
;
Schepanek, Dirk
- In:
Zeitschrift der Unternehmensberatung : ZUb
2
(
2007
)
6
,
pp. 259-266
Persistent link: https://www.econbiz.de/10003590055
Saved in:
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