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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
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Search: subject_exact:"Service industry"
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Dienstleistungssektor
148
Service industry
148
Dienstleistungsqualität
70
Service quality
70
Dienstleistung
45
Services
45
Consumer behaviour
29
Customer satisfaction
29
Konsumentenverhalten
29
Kundenzufriedenheit
29
Beziehungsmarketing
26
Relationship marketing
26
OR in service industries
21
Customer service
18
Kundenservice
18
Innovation
17
Business services
15
Service innovation
15
Unternehmensdienstleistung
15
Customer integration
11
Kundenintegration
11
Betriebliche Wertschöpfung
10
Dienstleistungsmanagement
10
Dienstleistungsmarketing
10
Emotion
10
Service management
10
Services marketing
10
USA
10
United States
10
Value creation
10
Beschwerdemanagement
9
Complaint management
9
Theorie
9
Theory
9
Arbeitsverhalten
7
Bundling strategy
7
Dienstleistungsinnovation
7
Gastronomie
7
Gesundheitsversorgung
7
Health care
7
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89
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2
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Article
145
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4
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149
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149
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4
Sammelwerk
4
Case study
1
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1
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English
149
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Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Baldacci, Roberto
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Greene, Henry
2
Guchait, Priyanko
2
Hanukov, Gabi
2
Hon, Alice H. Y.
2
Hoseinpour, Pooya
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Kristensson, Per
2
Leisen Pollack, Birgit
2
Mahr, Dominik
2
Mangleburg, Tamara
2
Marand, Ata Jalili
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Rho, Taeseok
2
Savas-Hall, Selen
2
Sheng, Xiaojing
2
Tan, Zheyi
2
Tuzovic, Sven
2
Utkarsh
2
Verma, Rohit
2
Wirtz, Jochen
2
Zhen, Lu
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Adams, James
1
Ahmad, Syed Zamberi
1
Ahmadi-Javid, Amir
1
Ahn, Jinwoo
1
Altinay, Levent
1
Ambika, Anupama
1
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Published in...
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European journal of operational research : EJOR
International journal of hospitality management
Journal of service management
Services marketing quarterly
The service industries journal
270
Journal of business research : JBR
96
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
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ECONIS (ZBW)
149
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149
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1
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
4
The fulfillment service in online marketplaces
Li, Jun
;
Shen, Wenjing
;
Liao, Yi
;
Cai, Gangshu
;
Chen, …
- In:
European journal of operational research : EJOR
315
(
2024
)
3
,
pp. 1139-1152
Persistent link: https://www.econbiz.de/10014566103
Saved in:
5
Partial refunds as a strategic price commitment device in advance selling in a service industry
Zhang, Zelin
;
Lim, Weishi
;
Cui, Haitao
;
Wang, Ze
- In:
European journal of operational research : EJOR
291
(
2021
)
3
,
pp. 1062-1074
Persistent link: https://www.econbiz.de/10012495392
Saved in:
6
Employee-(ro)bot collaboration in service : an interdependence perspective
Le, Khanh Bao Quang
;
Sajtos, Laszlo
;
Fernandez, Karen …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 176-207
Persistent link: https://www.econbiz.de/10014337934
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
9
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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