//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service industry"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
120
Service industry
120
Dienstleistungsqualität
52
Service quality
52
Dienstleistung
34
Services
34
OR in service industries
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Beziehungsmarketing
19
Relationship marketing
19
Customer service
17
Kundenservice
17
Innovation
15
Service innovation
15
Business services
13
Unternehmensdienstleistung
13
Betriebliche Wertschöpfung
9
Customer integration
9
Kundenintegration
9
Theorie
9
Theory
9
Value creation
9
Beschwerdemanagement
8
Complaint management
8
Emotion
8
Dienstleistungsinnovation
7
Dienstleistungsmanagement
7
Gastronomie
7
Restaurant industry
7
Robot
7
Roboter
7
Service management
7
Bundling strategy
6
Innovation management
6
Innovationsmanagement
6
Leistungsbündel
6
Service failure
6
more ...
less ...
Online availability
All
Undetermined
71
Free
2
Type of publication
All
Article
116
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
120
Collection of articles of several authors
4
Sammelwerk
4
Language
All
English
120
Author
All
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Baldacci, Roberto
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Guchait, Priyanko
2
Hanukov, Gabi
2
Hon, Alice H. Y.
2
Hoseinpour, Pooya
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Kristensson, Per
2
Mahr, Dominik
2
Marand, Ata Jalili
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tan, Zheyi
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Zhen, Lu
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Adams, James
1
Ahmad, Syed Zamberi
1
Ahmadi-Javid, Amir
1
Altinay, Levent
1
Ambika, Anupama
1
Andajigarmaroudi, Saeed
1
Andreassen, Tor Wallin
1
Andronikidis, Andreas
1
Arabzadeh, Bahar
1
Ashman, Rachel
1
Avinadav, Tal
1
Awasthy, Prakash
1
Badri, Hossein
1
more ...
less ...
Published in...
All
European journal of operational research : EJOR
International journal of hospitality management
Journal of service management
The service industries journal
270
Journal of business research : JBR
96
The journal of services marketing
85
International journal of production economics
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
The journal of business & industrial marketing
30
Journal of service research
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
International journal of services and operations management : IJSOM
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
Applied economics letters
19
European review of service economics and management
19
International journal of quality and service sciences
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
more ...
less ...
Source
All
ECONIS (ZBW)
120
Showing
1
-
10
of
120
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
4
The fulfillment service in online marketplaces
Li, Jun
;
Shen, Wenjing
;
Liao, Yi
;
Cai, Gangshu
;
Chen, …
- In:
European journal of operational research : EJOR
315
(
2024
)
3
,
pp. 1139-1152
Persistent link: https://www.econbiz.de/10014566103
Saved in:
5
Partial refunds as a strategic price commitment device in advance selling in a service industry
Zhang, Zelin
;
Lim, Weishi
;
Cui, Haitao
;
Wang, Ze
- In:
European journal of operational research : EJOR
291
(
2021
)
3
,
pp. 1062-1074
Persistent link: https://www.econbiz.de/10012495392
Saved in:
6
Employee-(ro)bot collaboration in service : an interdependence perspective
Le, Khanh Bao Quang
;
Sajtos, Laszlo
;
Fernandez, Karen …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 176-207
Persistent link: https://www.econbiz.de/10014337934
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
9
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->