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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of travel and tourism marketing"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
377
Relationship marketing
377
Consumer behaviour
166
Konsumentenverhalten
166
Customer satisfaction
112
Kundenzufriedenheit
112
Dienstleistungsqualität
94
Service quality
94
Theorie
44
Theory
44
Brand image
39
Markenimage
39
Holiday behaviour
38
Urlaubsverhalten
38
Social Web
37
Social web
37
Brand management
36
Markenführung
36
Internet marketing
35
Online-Marketing
35
Customer value
32
Kundenwert
32
USA
31
United States
31
Customer integration
29
Kundenintegration
29
Tourism marketing
28
Tourismusmarketing
28
Dienstleistungssektor
25
Service industry
25
Customer service
24
Kundenservice
24
Mathematical programming
24
Mathematische Optimierung
24
Confidence
22
Vertrauen
22
Viral marketing
22
Virales Marketing
22
Beschwerdemanagement
21
Complaint management
21
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Undetermined
190
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Article
375
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2
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375
Aufsatz in Zeitschrift
375
Case study
3
Fallstudie
3
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1
Collection of articles of several authors
1
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1
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English
377
Author
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Han, Heesup
17
Verhoef, Peter C.
10
Hyun, Sunghyup Sean
9
Kim, Wansoo
7
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Hollebeek, Linda D.
5
Malthouse, Edward C.
5
Sesé, F. Javier
5
Yu, Jongsik
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Kim, Insin
4
Krafft, Manfred
4
Polo-Redondo, Yolanda
4
Wangenheim, Florian von
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Aksoy, Lerzan
3
Auh, Seigyoung
3
Bijmolt, Tammo H. A.
3
Chua, Bee-Lia
3
Doorn, Jenny van
3
Gensler, Sonja
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Kumar, V.
3
Kumar, Vikas
3
Lee, Choong-Ki
3
Lemon, Katherine N.
3
Libai, Barak
3
Moon, Hyoungeun
3
Parasuraman, A.
3
Pfeifer, Phillip E.
3
Rafaeli, Anat
3
Reinartz, Werner J.
3
Ruyter, Ko de
3
Shankar, Venkatesh
3
Skiera, Bernd
3
Wieseke, Jan
3
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Published in...
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European journal of operational research : EJOR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of travel and tourism marketing
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
377
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1
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377
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
5
A general purpose exact solution method for mixed integer concave minimization problems
Sinha, Ankur
;
Das, Arka
;
Anand, Guneshwar
;
Jayaswal, Sachin
- In:
European journal of operational research : EJOR
309
(
2023
)
3
,
pp. 977-992
Persistent link: https://www.econbiz.de/10014434991
Saved in:
6
Benders-type branch-and-cut algorithms for capacitated facility location with single-sourcing
Weininger, Dieter
;
Wolsey, Laurence A.
- In:
European journal of operational research : EJOR
310
(
2023
)
1
,
pp. 84-99
Persistent link: https://www.econbiz.de/10014339631
Saved in:
7
Trade-in operations under retail competition : effects of brand loyalty
Tang, Fei
;
Dai, Ying
;
Ma, Zujun
;
Choi, Tsan-Ming
- In:
European journal of operational research : EJOR
310
(
2023
)
1
,
pp. 397-414
Persistent link: https://www.econbiz.de/10014340185
Saved in:
8
Airline and hotel loyalty programme diversity and choice : effects of personality, cultural, and socio-demographic factors
Su, Yu
;
Lee, Craig
;
Lovelock, Brent
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 653-677
Persistent link: https://www.econbiz.de/10014447621
Saved in:
9
New variants of the simple plant location problem and applications
Pelegrín, Mercedes
- In:
European journal of operational research : EJOR
306
(
2023
)
3
,
pp. 1094-1108
Persistent link: https://www.econbiz.de/10014279709
Saved in:
10
An efficient benders decomposition for the p-median problem
Duran-Mateluna, Cristian
;
Ales, Zacharie
;
Elloumi, Sourour
- In:
European journal of operational research : EJOR
308
(
2023
)
1
,
pp. 84-96
Persistent link: https://www.econbiz.de/10014283014
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