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~isPartOf:"European journal of operational research : EJOR"
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Customer service
9
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Inventory model
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Houtum, Geert-Jan van
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Chen, Xu
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Feng, Youyi
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Qin, Xuwei
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Shao, Lusheng
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European journal of operational research : EJOR
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
International journal of services and operations management
20
Psychology & marketing
20
Services marketing quarterly
20
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
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ECONIS (ZBW)
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1
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
2
Online retail operations with "Try-Before-You-Buy"
Park, Youngsoo
;
Sim, Jeongeun
;
Kim, Bosung
- In:
European journal of operational research : EJOR
299
(
2022
)
3
,
pp. 987-1002
Persistent link: https://www.econbiz.de/10013207212
Saved in:
3
Technology and service investments in the presence of feature fatigue and word-of-mouth
Vessal, Sara Rezaee
;
De Giovanni, Pietro
;
Hassanzadeh, …
- In:
European journal of operational research : EJOR
301
(
2022
)
3
,
pp. 923-941
Persistent link: https://www.econbiz.de/10013267798
Saved in:
4
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
5
Contract design for equipment
after-sales
service
with business interruption insurance
Qin, Xuwei
;
Shao, Lusheng
;
Jiang, Zhong-Zhong
- In:
European journal of operational research : EJOR
284
(
2020
)
1
,
pp. 176-187
Persistent link: https://www.econbiz.de/10012238638
Saved in:
6
After-sale service deployment and information sharing in a supply chain under demand uncertainty
Zhang, Shuguang
;
Dan, Bin
;
Zhou, Maosen
- In:
European journal of operational research : EJOR
279
(
2019
)
2
,
pp. 351-363
Persistent link: https://www.econbiz.de/10012110703
Saved in:
7
On the upgrading policy after the redesign of a component for reliability improvement
Öner, K. B.
;
Kiesmüller, Gudrun
;
Houtum, Geert-Jan van
- In:
European journal of operational research : EJOR
244
(
2015
)
3
,
pp. 867-880
Persistent link: https://www.econbiz.de/10011289868
Saved in:
8
Optimal inventory policy for two substitutable products with customer service objectives
Chen, Xu
;
Feng, Youyi
;
Keblis, Matthew F.
;
Xu, Jianjun
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 76-85
Persistent link: https://www.econbiz.de/10011341185
Saved in:
9
Dynamic demand fulfillment in spare parts networks with multiple customer classes
Tiemessen, Harold G. H.
;
Fleischmann, Moritz
;
Houtum, …
- In:
European journal of operational research : EJOR
228
(
2013
)
2
,
pp. 367-380
Persistent link: https://www.econbiz.de/10009757266
Saved in:
10
Efficient computation of time-based customer service levels in a multi-item, multi-echelon supply chain : a practical approach for inventory optimization
Caggiano, Kathryn E.
;
Jackson, Peter L.
;
Muckstadt, John A.
- In:
European journal of operational research : EJOR
199
(
2009
)
3
,
pp. 744-749
Persistent link: https://www.econbiz.de/10003900361
Saved in:
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