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~isPartOf:"European management journal"
~isPartOf:"Human resource management"
~isPartOf:"Industrial relations : a journal of economy & society"
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European management journal
Human resource management
Industrial relations : a journal of economy & society
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
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OR spectrum : quantitative approaches in management
8
Operations research
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The journal of services marketing
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ILR review : the journal of work and policy
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Journal of vocational behavior
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Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
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International journal of production economics
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The service industries journal
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Harvard-Business-Manager : das Wissen der Besten
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
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International journal of electronic customer relationship management : IJECRM
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International journal of work innovation : IJWI
3
Journal of service research : JSR
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Sensemaking in sensory deprived settings : the role of non-verbal auditory cues for emergency assessment
Svensson, Martin
;
Hällgren, Markus
- In:
European management journal
36
(
2018
)
3
,
pp. 306-318
Persistent link: https://www.econbiz.de/10011873660
Saved in:
3
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
4
The effect of context-specific versus nonspecific subconscious goals on employee performance
Latham, Gary P.
;
Piccolo, Ronald F.
- In:
Human resource management
51
(
2012
)
4
,
pp. 511-523
Persistent link: https://www.econbiz.de/10009613344
Saved in:
5
From internal to network labor markets? : insights on new promotion processes from the call center industry
Benner, Chris
;
Mañé, Ferran
- In:
Industrial relations : a journal of economy & society
50
(
2011
)
2
,
pp. 323-353
Persistent link: https://www.econbiz.de/10008986663
Saved in:
6
Reducing burnout in call centers through HR practices
Castanheira, Filipa
;
Chambel, Maria José
- In:
Human resource management
49
(
2010
)
6
,
pp. 1047-1065
Persistent link: https://www.econbiz.de/10008797746
Saved in:
7
Emotion in a call centre SME : a case study of positive emotion management
Koskina, Aikaterini
;
Keithley, Don
- In:
European management journal
28
(
2010
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10003986718
Saved in:
8
Under construction : the continuing evolution of job structures in call centers
Moss, Philip I.
;
Salzman, Harold
;
Tilly, Chris
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 173-208
Persistent link: https://www.econbiz.de/10003674590
Saved in:
9
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
10
Who's on the line? : Indian call center agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
Saved in:
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