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~isPartOf:"European management journal"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Kim, Taegoo"
~person:"Lee, Jin-soo"
~person:"Neslin, Scott A."
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand image
Credibility
Relationship marketing
30
Customer satisfaction
12
Kundenzufriedenheit
12
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
7
Hotel industry
7
Hotellerie
7
Service quality
7
Einzelhandel
5
Retail trade
5
E-commerce
4
Electronic Commerce
4
Brand management
3
Customer service
3
Distribution channel
3
Emotion
3
Holiday behaviour
3
Kundenservice
3
Markenführung
3
Mobile communications
3
Mobilkommunikation
3
Stress
3
Urlaubsverhalten
3
Vertriebsweg
3
Work stress
3
Beschwerdemanagement
2
Complaint management
2
Customer delight
2
Customer journey
2
Customer retention
2
Glaubwürdigkeit
2
Hotel loyalty program
2
Internet
2
Internet marketing
2
Kundenbindung
2
Kundenbindungsprogramm
2
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Undetermined
11
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Article
30
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29
Aufsatz in Zeitschrift
29
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English
30
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Kim, Taegoo
Lee, Jin-soo
Neslin, Scott A.
Verhoef, Peter C.
Han, Heesup
19
Mattila, Anna S.
12
Jang, Soocheong
10
Hyun, Sunghyup Sean
9
Wong, IpKin Anthony
9
Grewal, Dhruv
8
Qu, Hailin
8
Lemon, Katherine N.
7
So, Kevin Kam Fung
7
Busser, James A.
6
Kim, Wansoo
6
Hwang, Jinsoo
5
Noble, Stephanie M.
5
Shulga, Lenna V.
5
Song, Hak-jun
5
Tanford, Sarah
5
Ahn, Jiseon
4
Bai, Billy
4
Gustafsson, Anders
4
Hanks, Lydia
4
Kim, Woo Gon
4
Lee, Choong-Ki
4
Lu, Lu
4
Prentice, Catherine
4
Ryu, Kisang
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Walsh, Gianfranco
4
Yu, Jongsik
4
Back, Ki-Joon
3
Brady, Michael K.
3
Cai, Ruiying
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
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European management journal
International journal of hospitality management
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing
6
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
ERIM report series research in management
3
Journal of business research : JBR
3
Journal of travel and tourism marketing
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Handbook of research on customer equity in marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Service business
2
SpringerLink / Bücher
2
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Economia delle fonti di energia e dell'ambiente
1
Foundations and trends in marketing : FTMKT
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of hospitality marketing & management
1
Journal of marketing research : JMR
1
Kundenmanagement
1
MSI reports : working paper series
1
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ECONIS (ZBW)
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
3
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
4
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
5
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
8
Water conservation and waste reduction management for increasing guest loyalty and green hotel practices
Han, Heesup
;
Lee, Jin-soo
;
Ho Le Thu Trang
;
Kim, Wansoo
- In:
International journal of hospitality management
75
(
2018
),
pp. 58-66
Persistent link: https://www.econbiz.de/10011944945
Saved in:
9
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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