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~isPartOf:"European research studies"
~isPartOf:"International journal of production economics"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Customer service
20
Kundenservice
20
Kundenzufriedenheit
10
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Lieferkette
5
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Consumer behaviour
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Lieferantenmanagement
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customer service
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Kurata, Hisashi
2
Nam, Seong-hyun
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Cheng, T. C. E.
1
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Ciechomski, Wiesław J.
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Cieplak, Tomasz
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Hadas, Lukasz
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Jarmuł, Michał
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1
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1
Lin, Shu-ping
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Maj, Michał
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Marczuk, Marcin
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1
Mędzelowski, Tadeusz
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Novokreshchenova, O. A.
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Nowak, Ryszard
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Xing, Wan
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European research studies
International journal of production economics
The journal of services marketing
59
Journal of retailing and consumer services
55
International journal of hospitality management
49
Journal of business research : JBR
49
Journal of service research : JSR
24
The service industries journal
23
Journal of service research
22
International journal of contemporary hospitality management
16
Journal of service theory and practice
15
Journal of hospitality marketing & management
13
Journal of service theory and practice : JSTP
13
Services marketing quarterly
13
SpringerLink / Bücher
13
Journal of service management
12
Managing service quality : MSQ ; an international journal
12
Service business
12
Journal of retailing
11
International journal of services and operations management
10
Psychology & marketing
10
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
9
Journal of marketing
9
Journal of the Academy of Marketing Science
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of quality and service sciences
8
European journal of marketing
7
European journal of marketing : EJM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Business horizons
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Marketing : ZFP ; journal of research and management
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ECONIS (ZBW)
15
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1
Chatbot to support the customer service process
Smutek, Tomasz
;
Marczuk, Marcin
;
Jarmuł, Michał
; …
- In:
European research studies
27
(
2024
),
pp. 160-168
Persistent link: https://www.econbiz.de/10014543787
Saved in:
2
Enhancing customer service in shopping malls with an advanced chatbot-integrated concierge device
Maj, Michał
;
Dmowski, Artur
;
Nowak, Ryszard
; …
- In:
European research studies
27
(
2024
),
pp. 169-178
Persistent link: https://www.econbiz.de/10014543790
Saved in:
3
The customer service and building safe relationships between the enterprise and suppliers in VUCA times
Wereda, Wioletta Sylwia
;
Moch, Natalia
;
Wereda, Pawel
- In:
European research studies
26
(
2023
)
1
,
pp. 268-279
Persistent link: https://www.econbiz.de/10014252785
Saved in:
4
Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study
Ciechomski, Wiesław J.
;
Strojny, Szymon
- In:
European research studies
25
(
2022
)
2B
,
pp. 336-346
Persistent link: https://www.econbiz.de/10013532137
Saved in:
5
Continuity of care as a customer service quality indicator in health sector
Rudawska, Iga
- In:
European research studies
24
(
2021
)
2B
,
pp. 266-275
Persistent link: https://www.econbiz.de/10012664215
Saved in:
6
Consumer preferences for omnichannel customer service in the consumer electronics industry
Domanski, Roman
;
Hadas, Lukasz
;
Wojciechowski, Hubert
- In:
European research studies
24
(
2021
)
5
,
pp. 552-561
Persistent link: https://www.econbiz.de/10012807114
Saved in:
7
Post-transaction phase of logistics customer service in the management of companies providing transport services
Kadłubek, Marta
- In:
European research studies
23
(
2020
)
4
,
pp. 1035-1046
Persistent link: https://www.econbiz.de/10012511307
Saved in:
8
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
9
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
10
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Saved in:
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