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~isPartOf:"European research studies"
~isPartOf:"The IUP journal of bank management : IJBM"
~isPartOf:"The Indian journal of economics"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Bank
168
Indien
80
India
78
Firm performance
17
Unternehmenserfolg
17
Technical efficiency
12
Technische Effizienz
12
Dienstleistungsqualität
11
Service quality
11
Bank lending
10
Bank regulation
10
Bankenregulierung
10
Data envelopment analysis
10
Data-Envelopment-Analyse
10
Efficiency
10
Effizienz
10
Financial crisis
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Financial sector
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Finanzkrise
10
Finanzsektor
10
Kreditgeschäft
10
Profitability
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Rentabilität
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Customer satisfaction
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Electronic Banking
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Electronic banking
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Bankgeschäft
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Banking services
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Beziehungsmarketing
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Public bank
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Relationship marketing
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Öffentliche Bank
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Bankenkrise
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Banking crisis
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Capital income
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Consumer behaviour
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Abbasi, Muhammad Mudassar
1
Datta, Saroj Kumar
1
Khan, M. Mushtaq
1
Khurana, Sunayna
1
Kulkarni, R. V.
1
Kundu, Sukanya
1
Mundhe, S. D.
1
Novokreshchenova, N. A.
1
Novokreshchenova, O. A.
1
Pareek, Vandana
1
Raharja, Mahardhika Cipta
1
Rashid, Kashif
1
Rofiaty, R.
1
Rohman, Fatchur
1
Salim, Agus
1
Sawant, Poonam
1
Setiawan, Margono
1
Sri Murni Setyawati
1
Terehin, S. E.
1
Virk, Nirmaljeet
1
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European research studies
The IUP journal of bank management : IJBM
The Indian journal of economics
The international journal of bank marketing : IJBM
27
Journal of financial services marketing : JFSM
11
Cogent business & management
8
International journal of productivity and quality management : IJPQM
8
The service industries journal
6
International journal of bank marketing
5
Journal of retailing and consumer services
5
Global journal of business management : GJBM
4
International journal of business excellence
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Quality management journal : QMJ
4
Asia Pacific journal of marketing and logistics
3
Bank parikrama : a journal of banking & finance : quarterly journal of Bangladesh Institute of Bank Management
3
Diskussionsbeiträge - Bank- und Finanzwirtschaftliche Forschung (BAFIFO)
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business innovation and research
3
International journal of economic perspectives : IJEP
3
International journal of economics and finance
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic customer relationship management : IJECRM
3
International journal of quality and service sciences
3
Inventi impact: microfinance & banking
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of business economics and management
3
Journal of digital banking
3
Pakistan journal of commerce and social sciences
3
Services marketing quarterly
3
The IUP journal of marketing management : IJMM
3
Academic journal of economic studies
2
Acta Universitatis Danubius / Oeconomica
2
African journal of economic and management studies : AJEMS
2
Benchmarking : an international journal
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Business and Economic Research : BER
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ECONIS (ZBW)
9
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1
Trust dimensions model in creating loyalty stage for service consumers of sharia rural banking
Sri Murni Setyawati
;
Raharja, Mahardhika Cipta
- In:
European research studies
21
(
2018
)
1
,
pp. 507-518
Persistent link: https://www.econbiz.de/10012220026
Saved in:
2
Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
3
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Saved in:
4
The relational impact of employee satisfaction on customer satisfaction in banking industry : an empirical study
Pareek, Vandana
- In:
The IUP journal of bank management : IJBM
18
(
2019
)
3
,
pp. 45-70
Persistent link: https://www.econbiz.de/10012157689
Saved in:
5
The relationship between service quality and customer satisfaction : an empirical study of the Indian banking industry
Khurana, Sunayna
- In:
The IUP journal of bank management : IJBM
13
(
2014
)
4
,
pp. 51-62
Persistent link: https://www.econbiz.de/10010490336
Saved in:
6
Customer loyalty towards internet banking : some survey evidence for banks in India
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
The IUP journal of bank management : IJBM
13
(
2014
)
4
,
pp. 37-50
Persistent link: https://www.econbiz.de/10010490337
Saved in:
7
Factor analysis of customers' preference attributes in using e-banking
Virk, Nirmaljeet
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
1
,
pp. 72-78
Persistent link: https://www.econbiz.de/10009723441
Saved in:
8
Customer satisfaction with e-banking : a comparative study of public and private sector banks
Sawant, Poonam
;
Kulkarni, R. V.
;
Mundhe, S. D.
- In:
The IUP journal of bank management : IJBM
12
(
2013
)
4
,
pp. 29-44
Persistent link: https://www.econbiz.de/10010228356
Saved in:
9
Employee empowerment, service quality and customer satisfaction in Pakistani banks
Abbasi, Muhammad Mudassar
;
Khan, M. Mushtaq
;
Rashid, Kashif
- In:
The IUP journal of bank management : IJBM
10
(
2011
)
4
,
pp. 47-60
Persistent link: https://www.econbiz.de/10009412045
Saved in:
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