The relationship between service quality and customer satisfaction : an empirical study of the Indian banking industry
Sunayna Khurana
| Year of publication: |
2014
|
|---|---|
| Authors: | Khurana, Sunayna |
| Published in: |
The IUP journal of bank management : IJBM. - Hyderabad : IUP Publ., ISSN 2583-5866, ZDB-ID 2615464-X. - Vol. 13.2014, 4, p. 51-62
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010490336