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Customer service
9
Kundenservice
9
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
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customer service
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Consumer behaviour
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Ciechomski, Wiesław J.
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Strojny, Szymon
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Domanski, Roman
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Hadas, Lukasz
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Smutek, Tomasz
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Terehin, S. E.
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European research studies
Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
24
Services marketing quarterly
21
Psychology & marketing
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Tourism management : research, policies, practice
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
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ECONIS (ZBW)
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1
Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study
Ciechomski, Wiesław J.
;
Strojny, Szymon
- In:
European research studies
25
(
2022
)
2B
,
pp. 336-346
Persistent link: https://www.econbiz.de/10013532137
Saved in:
2
Standardisation of logistics customer service
Ciechomski, Wiesław J.
;
Strojny, Szymon
- In:
European research studies
25
(
2022
)
2B
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013532138
Saved in:
3
Chatbot to support the customer service process
Smutek, Tomasz
;
Marczuk, Marcin
;
Jarmuł, Michał
; …
- In:
European research studies
27
(
2024
),
pp. 160-168
Persistent link: https://www.econbiz.de/10014543787
Saved in:
4
Enhancing customer service in shopping malls with an advanced chatbot-integrated concierge device
Maj, Michał
;
Dmowski, Artur
;
Nowak, Ryszard
; …
- In:
European research studies
27
(
2024
),
pp. 169-178
Persistent link: https://www.econbiz.de/10014543790
Saved in:
5
Continuity of care as a customer service quality indicator in health sector
Rudawska, Iga
- In:
European research studies
24
(
2021
)
2B
,
pp. 266-275
Persistent link: https://www.econbiz.de/10012664215
Saved in:
6
The customer service and building safe relationships between the enterprise and suppliers in VUCA times
Wereda, Wioletta Sylwia
;
Moch, Natalia
;
Wereda, Pawel
- In:
European research studies
26
(
2023
)
1
,
pp. 268-279
Persistent link: https://www.econbiz.de/10014252785
Saved in:
7
Management of innovations in organic food distribution and their impact in times of Covid-19 pandemic and electronic economy in Poland
Koreleska, Ewa
- In:
European research studies
24
(
2021
)
4
,
pp. 506-516
Persistent link: https://www.econbiz.de/10012667079
Saved in:
8
Consumer preferences for omnichannel customer service in the consumer electronics industry
Domanski, Roman
;
Hadas, Lukasz
;
Wojciechowski, Hubert
- In:
European research studies
24
(
2021
)
5
,
pp. 552-561
Persistent link: https://www.econbiz.de/10012807114
Saved in:
9
Post-transaction phase of logistics customer service in the management of companies providing transport services
Kadłubek, Marta
- In:
European research studies
23
(
2020
)
4
,
pp. 1035-1046
Persistent link: https://www.econbiz.de/10012511307
Saved in:
10
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.
;
Novokreshchenova, N. A.
; …
- In:
European research studies
19
(
2016
)
3B
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
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