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~isPartOf:"Finance research letters"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The review of financial studies"
~isPartOf:"Tourism management : research, policies, practice"
~language:"bul"
~language:"eng"
~language:"spa"
~person:"Qu, Hailin"
~subject:"Destination management"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
~subject:"USA"
~subject:"Volatility"
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10
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Qu, Hailin
Jang, Soocheong
71
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49
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42
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31
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25
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Finance research letters
International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The review of financial studies
Tourism management : research, policies, practice
Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
5
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2
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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ECONIS (ZBW)
15
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1
It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun
;
Qu, Hailin
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
Saved in:
2
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
3
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
4
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
5
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
6
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
7
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
8
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
9
Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park
;
Boo, Soyoung
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
Saved in:
10
Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung
;
Qu, Hailin
- In:
International journal of hospitality management
64
(
2017
),
pp. 31-40
Persistent link: https://www.econbiz.de/10011731665
Saved in:
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