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~isPartOf:"Financial accountability & management : in governments, public services and charities"
~isPartOf:"International journal of services and operations management"
~subject:"Performance-Messung"
~subject:"service quality"
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Search: subject_exact:"QFD (Quality function deployment)"
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Performance-Messung
service quality
Quality management
92
Qualitätsmanagement
92
Dienstleistungsqualität
31
Service quality
31
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
16
Industrie
11
Lean Production
11
Lean production
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Manufacturing industries
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Performance measurement
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TQM
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Lieferkette
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Six Sigma
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Supply chain
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total quality management
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Fuzzy sets
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Fuzzy-Set-Theorie
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Lean management
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Consumer behaviour
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Konsumentenverhalten
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SERVQUAL
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Beziehungsmarketing
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Gesundheitswesen
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26
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Kamakoty, Juhi
2
Sohani, Nagendra
2
Anbuoli, P.
1
Antunes, Marina Godinho
1
Asokan, P.
1
Baker, Timothy
1
Bhaskar, N. Udaya
1
Chadha, Suresh Kumar
1
Collier, David A.
1
Cuganesan, Suresh
1
Devi, P. Uma Maheswari
1
Digalwar, A. K.
1
Ershadi, Mohammad Javad
1
Esmaeili, Ahmad
1
Fernando, Yudi
1
Franceschini, Fiorenzo
1
Garg, Dixit
1
Gupta, Atul
1
Gupta, Vineet
1
Heo, Jun-Yeon
1
Jayaraman, Vaidy
1
Jha, Abhishek Kumar
1
Joshi, Pradeep
1
Jothimurugan, T.
1
Ju, Ki-Jung
1
Justino, Maria do Rosário
1
Kahnali, Reza Ahmadi
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Khairul Anuar Mohd Ali
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Kim, Kwang-jae
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Konsra, Pooja
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Kumar, R. Meikanda Ganesh
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Kumar, Raj
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Lacey, David
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Lim, Chie-Hyeon
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Main, Naser Alolayyan
1
Mashhadiabdol, Maryam
1
Mastrogiacomo, Luca
1
Min, Ho-key
1
Mukherjee, Indrajit
1
Niaki, Seyed Taghi Akhavan
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Financial accountability & management : in governments, public services and charities
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
International journal of productivity and quality management : IJPQM
58
Total quality management & business excellence
39
The TQM journal : the international review of organizational improvement
25
International journal of production research
24
International journal of quality & reliability management
24
Quality management journal : QMJ
17
International journal of process management and benchmarking : IJPMB
14
Benchmarking : an international journal ; BIJ
11
International journal of business information systems : IJBIS
10
International journal of six sigma and competitive advantage : IJSSCA
10
International journal of production economics
9
International journal of business excellence
8
International journal of services, economics and management
7
The international journal of productivity and performance management : IJPPM
7
International journal of quality and innovation
6
The service industries journal
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
Cogent business & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
International journal of agile systems and management : IJASM
4
International journal of business excellence : IJBEX
4
International journal of business performance management
4
International journal of services technology and management
4
Journal of industrial engineering and management : JIEM
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
The international journal of productivity and performance management
4
Benchmarking : an international journal
3
Decision sciences : DS
3
Health care management review : HCM review
3
International journal of business performance and supply chain modelling : IJBPSCM
3
International journal of business process integration and management : IJBPIM
3
International journal of electronic customer relationship management : IJECRM
3
International journal of hospitality management
3
International journal of services and standards
3
International journal of shipping and transport logistics : IJSTL
3
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ECONIS (ZBW)
26
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1
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
2
Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad
;
Niaki, Seyed Taghi Akhavan
; …
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
5
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
Saved in:
6
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
7
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
8
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
9
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
10
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
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