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~isPartOf:"Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of travel and tourism marketing"
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Search: subject_exact:"Self-service"
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Selbstbedienung
16
Self-service
15
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Self-service technology
5
Finanzdienstleistung
4
Financial services
3
Hotel industry
3
Hotellerie
3
Innovation adoption
3
Innovation diffusion
3
Innovationsakzeptanz
3
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3
Airline
2
Beziehungsmarketing
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Deutschland
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E-commerce
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Electronic Commerce
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Finanzdienstleistungsinstitut
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01.07.1992
1
1954-1994
1
Adoption <Marketing>
1
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1
Allfinanz
1
Automation
1
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1
Bank
1
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2
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1
Fantapié Altobelli, Claudia
1
Harms, Ann-Kathrin
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Heung, Vincent C. S.
1
Hua, Nan
1
Hui, Sandy
1
Jang, Soocheong
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Kaushik, Arun Kumar
1
Kelly, Petranka
1
Kim, Heewon
1
Kim, Miyoung
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Kokkinou, Alinda
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Kucukusta, Deniz
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Lawlor, Jennifer
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Lee, Woojin
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López Bonilla, Luis Miguel
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Meyer-Ohle, Hendrik
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Mulvey, Michael S.
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Qu, Hailin
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Rahman, Zillur
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Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
Gabler Edition Wissenschaft
International journal of contemporary hospitality management
Journal of travel and tourism marketing
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
Journal of business research : JBR
13
Europäische Hochschulschriften / 5
10
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
6
Service business
5
SpringerLink / Bücher
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Business History
2
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
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ECONIS (ZBW)
16
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
3
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
4
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
5
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
6
Deploying self-service technology in luxury hotel brands : perceptions of business travelers
Kucukusta, Deniz
;
Heung, Vincent C. S.
;
Hui, Sandy
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10010361821
Saved in:
7
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
8
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
9
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
10
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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